Delvaux Luxury Sales Associate

Tokyo • Japan

Tuesday, September 2, 2025

Delvaux, founded in 1829 in Brussels, holds the distinction of being the world's oldest luxury leather goods maison. As a pioneer in the realm of handbags, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic creations such as the 'Brillant' (1958), 'Tempête' (1967), 'Pang' (1972), 'Cool Box' (2018), and 'Lingot' (2022) are emblematic of Delvaux's legacy. Since 1883, Delvaux has been a purveyor to the Belgian Royal Court, consistently celebrating and embodying Belgian culture and values through its creations. As a maison that remains a pioneer while being the oldest, Delvaux seeks talented individuals who are adaptable to change, find joy in teamwork, and strive for excellence.

1. Engage with both domestic and international clients as a brand ambassador to enhance loyalty to Delvaux.
2. Continuously improve service quality and practice a culture of warm hospitality for all clients.
3. Acquire a deep understanding of the maison's vision, service steps, and extensive product knowledge to provide optimal client advice.
4. Drive sales and achieve set targets.
5. Communicate to verify and optimize inventory levels.
6. Maintain in-store visual merchandising to reflect Delvaux's standards and image.
7. Accurately execute all operational tasks including cash handling, order processing, CRM operations, and customer service.
8. Understand the policies and guidelines of Richemont Group, the maison, and the boutique.

1. Proven skills and track record in delivering excellent customer service.
2. Preference for teamwork, curiosity, and commitment to results with enjoyment.
3. Excellent interpersonal and communication skills.
4. Ability to embrace change and act proactively.
5. Strong passion for Delvaux.

1. Customer service excellence
2. Team collaboration
3. Interpersonal communication
4. Proactive adaptability
5. Brand passion

Demonstrated experience in luxury retail or a similar customer-facing role is preferred.

The position offers a comprehensive benefits package, including opportunities for professional growth within the Richemont Group.

Delvaux fosters a culture that celebrates creativity, adaptability, and teamwork. The maison values individuals who are passionate about luxury craftsmanship and are committed to delivering exceptional client experiences.