Delvaux Head of Retail Experience & Training

Brussels • Belgium

Friday, November 14, 2025

Delvaux, established in Brussels in 1829, is the world's oldest fine leather goods house, renowned for its uninterrupted craftsmanship and pioneering spirit. As part of a prestigious legacy, Delvaux has been an official purveyor to the Royal Court of Belgium since 1883. The brand is celebrated for its rich archive of over 3,000 designs, including iconic creations such as The Brillant and The Tempête. With 60 unique boutiques globally, Delvaux continues to embody Belgian cultural values and excellence in luxury leather goods.

1. Translate Product, Communication, Commercial, and Merchandising strategies into the Launch Plan.
2. Manage Retail Activations and coordinate Advertising & Promotion to optimize sales and brand image.
3. Oversee the global retail event calendar and event guidelines in collaboration with the communications department.
4. Prepare annual Advertising & Promotion needs for each region and align with Head of Client & Business Performance and regional Managing Directors on KPI and ROI requirements.
5. Develop worldwide guidelines for in-store atmosphere and client experience.
6. Prepare annual Retail Experience needs to build the Opex budget with the Retail Operations team.
7. Participate in the development of Retail & Clienteling tools to ensure a seamless client experience.
8. Define client journey and experience requirements per client segment, focusing on VIC strategy development.
9. Develop a global gift strategy with Client & CRM Manager and regional managers.
10. Forecast and develop seasonal tools for packaging and uniforms, partnering with suppliers.
11. Source local partners for in-store music and scent to develop brand identity.
12. Create and support the global rollout of the company's training strategy.
13. Build a training strategy with Region Trainers and define KPI and achievement targets.
14. Develop training materials and technical books on Selling Ceremony, Leather Knowledge, and Collections.
15. Understand Retail teams' needs to develop new supports and tools.
16. Create Masterclass video content, including scripting and organization.
17. Develop Morning briefing content for Retail teams.
18. Organize induction days for new Retail or HQ employees every two months.
19. Consolidate HQ teams' actions into a Product Launch Plan document for Store Managers.
20. Create a Product News document integrating training, CRM, digital, merchandising, and communication information.

1. 10 years of experience in the luxury industry
2. In-store experience
3. Excellent presentation skills
4. Passion for the brand

1. Fluency in English and French (written and spoken)
2. Result-driven with analytical and problem-solving skills

A decade of experience in the luxury industry, with a focus on in-store operations and retail management.

Delvaux offers a comprehensive benefits package, including opportunities for professional growth within a historic luxury brand.

Delvaux fosters a culture of excellence, innovation, and respect for tradition, celebrating Belgian cultural values and craftsmanship. The company values its employees' contributions to maintaining its prestigious legacy and encourages a collaborative and dynamic work environment.