Delvaux Client Relationship Manager Trainee

Brussels • Belgium

Monday, January 6, 2025

Delvaux, established in Brussels in 1829, is the world's oldest fine leather goods house, renowned for its uninterrupted craftsmanship and innovation. As the inventor of the modern handbag, Delvaux holds a rich archive of over 3,000 designs, including iconic creations like The Brillant and The Tempête. With 60 unique boutiques worldwide, Delvaux is an official purveyor to the Royal Court of Belgium, embodying Belgian cultural heritage and values.

1. Support the CRM Manager in executing and analyzing CRM campaigns to maintain customer relationships.
2. Collaborate with regional teams to enhance customer engagement and refine strategies for optimal customer experience.
3. Develop a customer-centric mindset internally by working closely with Retail, Marketing, Communications, and Merchandising departments.
4. Conduct customer research to understand the customer base and share insights with stakeholders.
5. Define, create, and structure omnichannel initiatives such as clienteling, events, and collection launches.
6. Coordinate the implementation of planned activities across regions and ensure adherence to guidelines.
7. Monitor customer performance indicators and share campaign performance metrics to identify trends and opportunities for improvement.
8. Manage and update the CRM database, monitoring customer interactions and reinforcing customer journeys.
9. Support marketing and communications by managing the internal customer community and updating engagement tools.

1. Enthusiasm for joining a fast-paced, collaborative international team.
2. Business school education or relevant studies in marketing, luxury, or digital fields.
3. Strong analytical and data synthesis abilities.
4. Fluency in French and English is mandatory.
5. Excellent communication skills and ability to collaborate globally.

1. Data analysis and synthesis
2. Fluent in French and English
3. Excellent communication
4. Collaboration across regions
5. Knowledge of retail and luxury sectors

No prior experience required, but knowledge of the retail and luxury sector is a plus.

Business school education or similar relevant studies (marketing, luxury, digital etc.)

Opportunity to develop skills specific to the luxury sector in a prestigious environment.

Delvaux fosters a collaborative and dynamic workplace culture, emphasizing innovation and a customer-centric approach. The team is international, fast-paced, and dedicated to upholding the brand's rich heritage and values.