Delvaux Client Advisor

Nagoya • Japan

Thursday, May 8, 2025

Delvaux, established in 1829 in Brussels, holds the distinction of being the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever patent for a leather handbag in 1908. With a rich archive of over 3,000 designs, iconic creations such as the 'Brillant' (1958), 'Tempête' (1967), 'Paule' (1972), 'Cool Box' (2018), and 'Lingot' (2022) stand as testaments to the brand's legacy. Since 1883, Delvaux has been a purveyor to the Belgian Royal Court, consistently celebrating Belgian culture and values through its creations. As part of the Richemont Group, Delvaux seeks talented individuals who are adaptable to change, find joy in teamwork, and are committed to delivering exceptional results.

1. Act as a brand ambassador to engage with both domestic and international clients, enhancing brand loyalty.
2. Continuously improve service quality and warmly welcome all clients, embodying the culture of Delvaux.
3. Acquire a deep understanding of the maison's vision, service steps, and extensive product knowledge to provide optimal advice to clients.
4. Drive sales and achieve set targets.
5. Communicate effectively to verify and optimize inventory levels.
6. Maintain in-store visual merchandising to adhere to Delvaux standards and reflect the maison's image.
7. Execute all operational tasks accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand and comply with Richemont Group, maison, and boutique policies and guidelines.

1. Proven track record of delivering excellent customer service.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Strong interpersonal and communication skills.
4. Proactive and adaptable to change.
5. Passion for Delvaux.

1. Customer service excellence
2. Team collaboration
3. Interpersonal communication
4. Proactive problem-solving
5. Brand passion and knowledge

Experience in luxury retail or customer service is preferred.

Competitive benefits package including opportunities for professional development within the Richemont Group.

Delvaux fosters a culture that values creativity, adaptability, and teamwork. As a maison that honors Belgian heritage, it encourages employees to express these values through their work, promoting a collaborative and innovative environment.