Delvaux Client Advisor

Nagoya • Japan

Thursday, March 27, 2025

Delvaux, established in 1829 in Brussels, is the world's oldest luxury leather goods maison and a pioneer in the handbag industry, having registered the first leather handbag design in 1908. As a holder of the Belgian Royal Warrant since 1883, Delvaux celebrates Belgian culture and values through its creations. As part of the Richemont Group, Delvaux seeks talented individuals who are adaptable to change, find joy in teamwork, and strive for excellence.

1. Act as a brand ambassador to engage with both domestic and international clients, enhancing loyalty to Delvaux.
2. Continuously improve service quality and practice a culture of warm hospitality for all clients.
3. Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal advice as an ambassador.
4. Drive sales and achieve set targets.
5. Communicate effectively to verify and optimize inventory levels.
6. Maintain store visual merchandising to adhere to Delvaux standards and represent the maison's image.
7. Execute all operations accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand and adhere to Richemont Group, maison, and boutique policies and guidelines.

1. Proven track record in delivering exceptional customer service.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Excellent interpersonal and communication skills.
4. Proactive and adaptable to change.
5. Strong passion for Delvaux.

1. Customer service excellence
2. Interpersonal communication
3. Team collaboration
4. Proactive problem-solving
5. Brand passion

Demonstrated experience in customer service roles, preferably within the luxury sector.

Competitive benefits package including opportunities for professional development within the Richemont Group.

Delvaux fosters a culture of creativity and innovation while celebrating its rich heritage. The workplace is dynamic and collaborative, encouraging employees to embrace change and contribute to the maison's pioneering spirit.