Delvaux Client Advisor

Fukuoka • Japan

Tuesday, April 22, 2025

Delvaux, established in 1829 in Brussels, is renowned as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever design patent for a leather handbag in 1908. With a rich archive of over 3,000 designs, iconic creations such as the "Brillant" (1958), "Tempête" (1967), "Pin" (1972), "Cool Box" (2018), and "Lingot" (2022) are emblematic of Delvaux's legacy. Holding a Royal Warrant since 1883, Delvaux celebrates Belgian culture and values through its creations. The maison seeks talented individuals who are adaptable, team-oriented, and committed to excellence, continuing its tradition of creativity and innovation.

1. Serve as a brand ambassador to engage both domestic and international clients, enhancing loyalty to Delvaux.
2. Continuously improve service quality and cultivate a welcoming culture for all clients.
3. Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal client advice.
4. Drive sales and achieve set targets.
5. Communicate effectively to verify and optimize inventory levels.
6. Maintain store visual merchandising to reflect Delvaux's standards and image.
7. Execute all operations accurately, including cash handling, product orders, CRM operations, and customer service.
8. Understand and adhere to Richemont Group, maison, and boutique policies and guidelines.

1. Proven skill and track record in delivering exceptional customer service.
2. Preference for teamwork, with a curious and results-oriented mindset.
3. Excellent interpersonal and communication skills.
4. Ability to embrace change and act proactively.
5. Strong passion for Delvaux.

1. Customer service excellence
2. Team collaboration
3. Interpersonal communication
4. Adaptability
5. Product knowledge

Previous experience in luxury retail or customer service is preferred.

Competitive benefits package including opportunities for professional growth within the Richemont Group.

Delvaux fosters a culture of creativity, collaboration, and excellence, celebrating its rich heritage while embracing innovation. The workplace is dynamic, with a focus on teamwork and a commitment to providing unparalleled customer experiences.