Delvaux Client Advisor

Tokyo • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, is recognized as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic creations such as the 'Brillant' (1958), 'Tempête' (1967), 'Pine' (1972), 'Cool Box' (2018), and 'Lingot' (2022) stand as symbols of the brand's legacy. Holding a royal warrant since 1883, Delvaux celebrates and embodies Belgian culture and values in its creations. The maison seeks talented individuals who are adaptable to change, find joy in teamwork, and strive for excellence.

1. Enhance brand loyalty by engaging with domestic and international clients as a brand ambassador.
2. Continuously improve service quality and foster a welcoming culture for all clients.
3. Acquire in-depth knowledge of the maison's vision, service steps, and product range to provide optimal client advice.
4. Drive sales and achieve set targets.
5. Monitor and optimize stock levels through effective communication.
6. Maintain visual merchandising standards in line with Delvaux's image.
7. Execute all operational tasks accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand and adhere to the policies and guidelines of the Richemont Group, the maison, and the boutique.

1. Proven track record in delivering excellent customer service.
2. Preference for teamwork, curiosity, and commitment to results.
3. Strong interpersonal and communication skills.
4. Proactive attitude and enjoyment of change.
5. Passion for Delvaux.

1. Customer service excellence
2. Team collaboration
3. Effective communication
4. Adaptability
5. Brand passion

Demonstrated experience in customer service or a related field within the luxury sector.

Competitive benefits package including opportunities for professional growth within the Richemont Group.

Delvaux fosters a culture that celebrates creativity and innovation, deeply rooted in Belgian heritage. The workplace environment encourages collaboration, adaptability, and a commitment to excellence, aligning with the maison's pioneering spirit.