Delvaux Client Advisor

Fukuoka • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, is renowned as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever leather handbag design in 1908. The brand is celebrated for its iconic creations such as the "Brillant" (1958), "Tempête" (1967), "Pinte" (1972), "Cool Box" (2018), and "Lingot" (2022). Holding a royal warrant since 1883, Delvaux embodies Belgian culture and values through its exquisite craftsmanship. As part of the Richemont Group, Delvaux seeks talented individuals who thrive in a dynamic environment, embrace teamwork, and are committed to achieving excellence.

1. Act as a brand ambassador, engaging with both domestic and international clients to enhance loyalty to Delvaux.
2. Continuously improve service quality and uphold a culture of warm hospitality for all clients.
3. Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal client advice.
4. Drive sales and achieve set targets.
5. Communicate effectively to verify and optimize inventory levels.
6. Maintain visual merchandising standards in accordance with Delvaux's guidelines, reflecting the maison's image.
7. Execute all operational tasks accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand and adhere to the policies and guidelines of Richemont Group, the maison, and the boutique.

1. Proven track record in delivering exceptional customer service.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Excellent interpersonal and communication skills.
4. Ability to embrace change and act proactively.
5. Strong passion for Delvaux.

1. Customer service excellence
2. Interpersonal communication
3. Team collaboration
4. Proactive problem-solving
5. Product and brand knowledge

Experience in luxury retail or a similar customer-focused environment is preferred.

Competitive benefits package including opportunities for professional development within the Richemont Group.

Delvaux fosters a culture of creativity and innovation, valuing flexibility and teamwork. The maison celebrates Belgian heritage while encouraging a pioneering spirit among its employees.