Delvaux Client Advisor

Delvaux, founded in 1829 in Brussels, is the world's oldest luxury leather goods maison. Known as a pioneer in handbags, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, Delvaux continues to celebrate Belgian culture and values, holding a royal warrant since 1883. The company seeks talented individuals who are flexible, enjoy teamwork, and strive for excellence.

1. Act as a brand ambassador to engage with domestic and international clients, enhancing loyalty to Delvaux.
2. Continuously improve service quality and warmly welcome all clients.
3. Gain a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal advice.
4. Increase sales and achieve set targets.
5. Communicate to optimize stock levels.
6. Maintain in-store visual merchandising according to Delvaux standards.
7. Perform all tasks accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand Richemont Group, maison, and boutique policies and guidelines.

1. Proven skills and track record in delivering excellent customer service.
2. Preference for teamwork, curiosity, and commitment to results.
3. Excellent interpersonal and communication skills.
4. Ability to enjoy change and act proactively.
5. Strong passion for Delvaux.

1. Customer service
2. Interpersonal skills
3. Communication
4. Proactivity
5. Teamwork

Experience in delivering excellent customer service and working in a team environment.

Delvaux values creativity and flexibility, fostering a team-oriented environment that celebrates Belgian culture and values.