Delvaux Client Advisor

Delvaux, founded in 1829 in Brussels, is the world's oldest luxury leather goods house and a pioneer in handbag design. Known for iconic creations like the 'Brillant' and 'Tempête', Delvaux holds a royal warrant from the Belgian court since 1883. The company values creativity, flexibility, and teamwork, celebrating Belgian culture and values.

1. Act as a brand ambassador to engage with domestic and international clients, enhancing loyalty to Delvaux.
2. Continuously improve service quality and warmly welcome all clients.
3. Gain a deep understanding of the Maison's vision, service steps, and product knowledge to provide optimal advice.
4. Increase sales and achieve set targets.
5. Communicate to optimize inventory levels.
6. Maintain store visual merchandising to Delvaux standards, expressing the Maison's image.
7. Perform all operations correctly, including cash handling, order processing, CRM operations, and customer service.
8. Understand policies and guidelines of Richemont Group, the Maison, and the boutique.

1. Proven skills and track record in delivering excellent customer service.
2. Preference for teamwork, curiosity, and commitment to results.
3. Excellent interpersonal and communication skills.
4. Enjoyment of change and proactive behavior.
5. Strong passion for Delvaux.

1. Customer service
2. Interpersonal communication
3. Proactive behavior
4. Teamwork

Experience in delivering excellent customer service and working in a team-oriented environment.

The position is based in Nagoya, Japan, within a dynamic and creative environment that values flexibility and teamwork.