Delvaux Client Advisor

Nagoya • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, stands as the world's oldest luxury leather goods maison. Renowned as a pioneer in the realm of handbags, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the "Brillant" (1958), "Tempête" (1967), "Pin" (1972), "Cool Box" (2018), and "Lingot" (2022) epitomize the brand's legacy. As a holder of the Belgian Royal Warrant since 1883, Delvaux continues to celebrate and express Belgian culture and values through its creations. The maison seeks talented individuals who are adaptable to change, find joy in teamwork, and are committed to achieving exemplary results.

1. Serve as a brand ambassador, engaging with both domestic and international clients to enhance loyalty to Delvaux.
2. Continuously improve service quality and embody a culture of warm hospitality for all clients.
3. Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal advice to clients.
4. Drive sales and achieve set targets.
5. Communicate effectively to verify and optimize inventory levels.
6. Maintain visual merchandising standards in-store, adhering to Delvaux's guidelines and reflecting the maison's image.
7. Execute all operational tasks accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand and comply with the policies and guidelines of Richemont Group, the maison, and the boutique.

1. Proven track record in delivering exceptional customer service.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Excellent interpersonal and communication skills.
4. Proactive attitude and enjoyment of change.
5. Strong passion for Delvaux.

1. Customer service excellence
2. Team collaboration
3. Interpersonal communication
4. Adaptability
5. Product knowledge

Demonstrated experience in a customer-facing role within the luxury retail sector is preferred.

Competitive benefits package including opportunities for professional development within a prestigious luxury brand.

Delvaux fosters a culture of creativity and innovation, deeply rooted in Belgian heritage. The workplace environment encourages collaboration, adaptability, and a commitment to excellence, celebrating both tradition and modernity.