Delvaux Assistant Store Manager

Tokyo • Japan

Tuesday, May 27, 2025

Delvaux, established in 1829 in Brussels, is the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever design patent for a leather handbag in 1908. With a rich archive of over 3,000 designs, iconic creations such as the 'Brillant' (1958), 'Tempête' (1967), 'Pine' (1972), 'Cool Box' (2018), and 'Lingot' (2022) epitomize the brand's legacy. Since 1883, Delvaux has held a royal warrant from the Belgian court, consistently celebrating and embodying Belgian culture and values in its creations. As a maison that is both the oldest and a continual pioneer, Delvaux seeks talented individuals who are adaptable to change, find joy in teamwork, and are committed to delivering exceptional results.

1. Serve as a brand ambassador, engaging with both domestic and international clients to enhance loyalty to Delvaux.
2. Ensure continuous improvement in service quality and foster a welcoming culture for all customers.
3. Acquire a deep understanding of the maison's vision, service steps, and extensive product knowledge to provide optimal advice to clients.
4. Drive sales and achieve set targets.
5. Provide feedback on sales, CRM, and KPIs to the Store Manager and office members.
6. Monitor, manage, and optimize inventory levels.
7. Maintain in-store visual merchandising to Delvaux's standards, reflecting the maison's image.
8. Support the achievement of boutique and team member goals.
9. Take initiative in planning and monitoring all boutique events and projects, collaborating with team and office members.
10. Assist the Store Manager in accelerating the development and growth of team members.
11. Collaborate with the Store Manager to ensure all operations are executed correctly, including cash handling, order processing, CRM operations, and customer service.
12. Understand and enforce Richemont Group, maison, and boutique policies and guidelines within the store.

1. Over 5 years of successful experience in luxury goods sales.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Excellent interpersonal and communication skills, capable of building trust across all organizational levels.
4. Proven skills and track record in delivering superior customer service.
5. Interest and deep knowledge of the luxury market.
6. Spirit of hospitality and high ambition.
7. Experience in management roles, including team leadership, is advantageous.

1. Interpersonal communication
2. Customer service excellence
3. Sales acumen
4. Team leadership
5. Inventory management
6. Visual merchandising

Over 5 years of successful experience in luxury goods sales, with management experience preferred.

The position offers a dynamic work environment within a prestigious luxury brand, opportunities for career growth, and the chance to work with a talented team.

Delvaux prides itself on a culture that values creativity, adaptability, and teamwork. The maison encourages a collaborative environment where employees are inspired to achieve excellence and contribute to the brand's storied legacy.