Delvaux Assistant Store Manager

Tokyo • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, stands as the world's oldest luxury leather goods maison. Renowned as a pioneer in the handbag industry, Delvaux holds the distinction of registering the first leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the 'Brillant' (1958), 'Tempête' (1967), 'Pinte' (1972), 'Cool Box' (2018), and 'Lingot' (2022) epitomize the brand's legacy. As a Royal Warrant Holder to the Belgian Court since 1883, Delvaux consistently celebrates Belgian culture and values through its creations. The maison seeks talented individuals who are adaptable to change, find joy in teamwork, and are committed to achieving excellence.

1. Serve as a brand ambassador, engaging with both domestic and international clients to enhance loyalty to Delvaux.
2. Continuously improve service quality and foster a welcoming culture for all clients.
3. Develop a deep understanding of the maison's vision and service steps, and disseminate this knowledge to the team.
4. Drive sales growth and achieve set targets.
5. Analyze sales, CRM, and KPIs, collaborating with office members to devise strategies and lead by example.
6. Create an environment that accelerates team member development and motivation.
7. Lead the boutique and team members in achieving their goals.
8. Design optimal organizational structures, retain suitable talent, and take action for talent acquisition.
9. Manage and optimize inventory levels.
10. Maintain visual merchandising standards in line with Delvaux's brand image.
11. Initiate and monitor all boutique events and projects in collaboration with team and office members.
12. Coordinate with office members and external stakeholders on promotional activities.
13. Ensure all operations are executed correctly, including cash handling, order processing, CRM operations, and customer service.
14. Understand and enforce Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury goods sales.
2. Experience in a managerial role.

1. Strong interpersonal and communication skills.
2. Ability to build trust at all organizational levels.
3. Hospitality mindset with perseverance in facing challenges.
4. Interest and deep knowledge of the luxury market.

Candidates must have over 5 years of successful experience in luxury goods sales and previous managerial experience.

Benefits include opportunities for professional development and a dynamic work environment.

Delvaux fosters a culture of creativity, adaptability, and teamwork, celebrating Belgian heritage while pioneering in the luxury market. The maison values individuals who are committed to excellence and thrive in a collaborative environment.