Delvaux Assistant Store Manager

Nagoya • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, is renowned as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever design patent for a leather handbag in 1908. With a rich archive of over 3,000 designs, iconic creations like the "Brillant" (1958), "Tempête" (1967), "Pinte" (1972), "Cool Box" (2018), and "Lingot" (2022) epitomize the brand's legacy. Since 1883, Delvaux has held the prestigious title of purveyor to the Belgian Royal Court, consistently celebrating Belgian culture and values through its creations. The maison, while being the oldest, continues to innovate and seeks talented individuals who are adaptable to change, find joy in teamwork, and strive for excellence.

1. Act as a brand ambassador to engage with both domestic and international clients, enhancing loyalty to Delvaux.
2. Ensure continuous improvement in service quality and foster a welcoming culture for all clients.
3. Acquire a deep understanding of the maison's vision and service steps, along with extensive product knowledge, to provide optimal advice to clients.
4. Drive sales and achieve set targets.
5. Provide feedback on sales, CRM, and KPIs to the Store Manager and office members.
6. Oversee and optimize inventory levels.
7. Maintain in-store visual merchandising to reflect Delvaux's standards and image.
8. Support the achievement of boutique and team member goals.
9. Take initiative in planning, executing, and monitoring all in-store events and projects, collaborating with team and office members.
10. Assist in the development and growth of team members, supporting the Store Manager.
11. Ensure all operations, including cash handling, order processing, CRM operations, and customer service, are executed correctly in collaboration with the Store Manager.
12. Understand and enforce Richemont Group, maison, and boutique policies and guidelines within the store.

1. Over 5 years of successful experience in luxury retail sales.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Exceptional interpersonal and communication skills, capable of building trust across all organizational levels.
4. Proven skills and track record in delivering excellent customer service.
5. Interest and deep knowledge of the luxury market.
6. Spirit of hospitality and a strong desire for self-improvement.
7. Experience in a managerial role, including team leadership, is advantageous.

1. Customer service excellence
2. Team leadership
3. Sales acumen
4. Communication
5. Interpersonal skills
6. Inventory management
7. Event planning

A minimum of 5 years in luxury retail sales, with a proven track record of success.

Competitive benefits package, including opportunities for professional development within a prestigious luxury brand.

Delvaux fosters a culture that values creativity, adaptability, and teamwork. The maison celebrates Belgian heritage and encourages a collaborative environment where excellence is pursued with passion and dedication.