Delvaux Assistant Boutique Director

Delvaux is a distinguished Belgian maison renowned for its artisanal leather goods and heritage craftsmanship. The brand operates a network of boutiques globally and is recognized for its meticulous attention to detail, refined client service and commitment to couture-quality manufacturing. As an employer, Delvaux values cultivated product knowledge, discreet luxury service and cross-border collaboration between boutiques and headquarters.

1. Support the Boutique Director in achieving sales targets and optimising store performance through active management of daily operations and commercial strategy.
2. Lead, coach and develop boutique staff to deliver a consistent, high-touch client experience and to meet individual and team KPIs.
3. Manage clienteling activities including VIP relationship management, appointment scheduling, CRM upkeep and post-sale follow-up to maximise retention and lifetime value.
4. Oversee visual merchandising and store presentation to ensure alignment with brand directives and seasonal campaigns; implement floor sets and product launches.
5. Control inventory and stock processes (receipts, transfers, stock counts), collaborating with logistics and headquarters to maintain assortment integrity and availability.
6. Coordinate local store events, trunk shows and VIP activations in partnership with marketing and CRM to drive footfall and brand engagement.
7. Monitor and report on store performance metrics, sales forecasts and market trends; propose corrective actions to the Boutique Director.
8. Ensure compliance with operational procedures including cash handling, loss prevention, HR policies and brand service standards.

1. Proven management experience in luxury retail, with a demonstrated ability to lead small teams and achieve commercial objectives.
2. Exceptional clienteling skills and an established track record working with high-net-worth or discerning clientele.
3. Strong organisational aptitude with experience in inventory control, merchandising and store operations.
4. Excellent communication and interpersonal skills; aptitude for coaching and performance management.
5. Flexible availability to work retail hours, including evenings and weekends, and to support store events.

1. Clienteling and VIP relationship management
2. Visual merchandising and shopfloor presentation
3. Team leadership, coaching and performance management
4. Sales forecasting and KPI analysis
5. Inventory control and stock reconciliation
6. Event coordination and in-store activations
7. Proficiency with POS systems and Microsoft Office (Excel, Outlook)

Typically requires 3–5 years of progressive experience in luxury retail or boutique management, including direct responsibility for sales targets, team supervision and client relationship management.

Bachelor’s degree in Business, Retail Management, Fashion or related field preferred, or equivalent professional experience in luxury retail.

Delvaux cultivates a culture of refined craftsmanship and attentive client service, where heritage and product excellence guide daily work. Colleagues operate in a collaborative, detail-oriented environment that prizes discretion, professional development and direct engagement with discerning clients.