Coach Stock Associate

Dawsonville • USA

Tuesday, February 11, 2025

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is celebrated for its quality craftsmanship and timeless New York style. As part of the Tapestry family, Coach is embedded within a global house of brands committed to innovation, inclusivity, and an optimistic vision.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Develop personal sales and clienteling strategies in collaboration with the management team.
3. Meet customer needs with solution-oriented and forward-thinking approaches.
4. Build credibility as a personal fashion advisor by communicating fashion awareness and trends.
5. Create positive impressions with the store team and customers through sophisticated attire consistent with Coach’s style guide.
6. Demonstrate Coach’s Selling and Service expectations consistently.
7. Influence customer purchase decisions with a balance of patience and assertiveness.
8. Take ownership of delivering results and achieving personal and store metrics.
9. Adapt personal selling techniques to contribute to overall store financial results.
10. Exhibit persuasive, confident, friendly, and genuine service skills and selling behaviors.
11. Discuss product features and suggest appropriate add-on items to meet customer needs.
12. Consistently follow up with customers to influence and close sales.
13. Develop product knowledge skills and stay informed about current collections.
14. Demonstrate knowledge of competition and apply it to building sales and customer relationships.
15. Tailor approach to customers by reading cues and building lasting relationships.
16. Ensure completion of daily tasks without negatively impacting service or Coach standards.
17. Meet or exceed personal productivity goals in selling or processing.
18. Create enthusiasm and positivity for a shared vision and mission.
19. Foster an environment of teamwork, trust, and collaboration.
20. Demonstrate confidence when working with customers.
21. Take initiative and maintain high ownership and accountability for individual results.
22. Welcome feedback and adapt behaviors as appropriate.
23. Represent Coach as a brand ambassador at all times.
24. Adapt to change and maintain a calm, professional demeanor.
25. Create short and long-term strategies to achieve personal metrics and performance goals.
26. Utilize company tools to stay informed.
27. Handle customer issues appropriately and involve a manager when necessary.
28. Promote a team selling environment.
29. Complete daily operational tasks, maintaining store standards consistently and timely.
30. Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention.
31. Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
32. Replenish inventory on the sales floor as needed.
33. Process shipments and transfers according to Coach standards and timeframes.
34. Maintain SKU integrity and Cashwrap organization and cleanliness.
35. Conduct email/name capture and complete transactions accurately.
36. Create a lasting impression by thanking customers and encouraging their return.

1. 1-3 years of previous selling experience in a luxury retail service environment preferred.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Knowledge of cash register systems and basic computer skills, including iPad/laptop, Mobile POS, and Internet.
2. Ability to communicate effectively with customers and team.
3. Mobility to maneuver the sales floor and stock room.
4. Ability to frequently lift and carry up to five pounds and occasionally up to fifty pounds.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a dynamic work environment with opportunities for growth and development. Employees are part of a team that values diversity, inclusivity, and innovation.

Coach fosters a culture of inclusivity and innovation, where employees are encouraged to bring their best selves to work. As part of the Tapestry family, Coach is committed to creating a positive and collaborative workplace that values diversity and creativity.