Coach Sales Support Specialist

Gonzales • USA

Saturday, February 22, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its craftsmanship and innovative designs. As part of the Tapestry portfolio, Coach benefits from being within a global house of brands that champions creativity, inclusivity, and innovation. Tapestry is committed to pushing boundaries and fostering an environment of equity and diversity.

1. Greet customers with a smile and eye contact, offering personal introductions.
2. Engage genuinely with customers to assess and fulfill their needs.
3. Conduct email and name capture, adhering to legal guidelines.
4. Maintain accuracy in operating the point-of-sale system and ensure cash wrap cleanliness.
5. Suggest additional products and promote gift cards.
6. Receive and process shipments and transfers, notifying management of new arrivals.
7. Organize and clean the stockroom, including offsite locations, and manage stock levels.
8. Conduct regular cycle counts and participate in inventory counts.
9. Analyze sales floor needs for replenishment and execute visual merchandising.
10. Communicate product information effectively to customers and respond to inquiries confidently.

1. Ability to maintain accuracy in cash handling and POS operations.
2. Capability to organize and manage stockroom effectively.
3. Proficiency in visual merchandising and replenishment strategies.

1. Strong interpersonal and communication skills.
2. Customer-focused with a dedication to meeting customer expectations.
3. Ability to cope with change and handle ambiguity.
4. Drive for results and ability to exceed goals.
5. Savvy in building effective relationships and diffusing high-tension situations.

Prior experience in retail sales support or a similar environment is preferred.

Coach offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Tapestry family.

Coach fosters a culture of inclusivity and innovation, encouraging employees to express their creativity and contribute to a dynamic team environment. The company is committed to equity and diversity, ensuring a respectful and supportive workplace.