Coach Sales Support Associate

Tucson • USA

Wednesday, January 1, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its dedication to crafting enduringly beautiful products. As part of the Tapestry portfolio, Coach shares a commitment to innovation, inclusivity, and optimism, reflecting the spirited ethos of its hometown. Tapestry, Inc. is a global house of brands, committed to equity, inclusion, and diversity, fostering an environment where creativity and courage thrive.

1. Uphold Coach's Service and Selling Models to ensure a positive customer experience.
2. Build and maintain ongoing customer relationships through personalized service.
3. Represent Coach as a brand ambassador, demonstrating selling and service expectations.
4. Understand and align with organizational objectives and local market changes.
5. Drive sales through strategic clienteling and sourcing new customers.
6. Maintain a clean and organized sales floor and backroom.
7. Adhere to retail policies and procedures, including POS and asset protection.
8. Replenish inventory and support store inventory processes.
9. Process customer transactions efficiently, including purchases, returns, and exchanges.
10. Promote a team selling environment and foster teamwork and collaboration.

1. 1-3 years of sales experience, preferably in luxury retail.
2. Current knowledge of fashion trends and market competition.

1. Strong interpersonal and communication skills.
2. Ability to build and maintain customer relationships.
3. Proficiency in using cash register systems and basic computer skills.
4. Adaptability and flexibility in a dynamic retail environment.
5. Ability to handle multiple customers and tasks simultaneously.

1-3 years of prior sales experience in a luxury retail service environment is preferred.

High school diploma or equivalent; college degree preferred.

Base pay range from $15.00 to $16.50 per hour.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach fosters a culture of inclusivity and innovation, encouraging employees to bring their authentic selves to work. The company values teamwork, trust, and collaboration, promoting a positive and supportive work environment. As part of Tapestry, Inc., Coach is committed to diversity and equity, ensuring a workplace where all voices are heard and respected.