Coach Sales Support Associate

Texas City • USA

Saturday, January 18, 2025

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is synonymous with quality craftsmanship and a free-spirited, all-American attitude. As part of the Tapestry portfolio, Coach benefits from being within a global house of brands that values optimism, innovation, and inclusivity. The brand is celebrated worldwide for its effortless New York style and commitment to reimagining luxury with authenticity and innovation.

1. Greet customers with a smile and eye contact, offering personal assistance.
2. Engage with customers genuinely to understand their needs and provide tailored solutions.
3. Capture customer information for marketing purposes, adhering to legal guidelines.
4. Ensure accuracy and efficiency in operating the point-of-sale system.
5. Maintain organization and cleanliness of the cash wrap area.
6. Promote additional products and gift cards to enhance customer purchases.
7. Manage cash and point-of-sale media in compliance with company policies.
8. Receive and process shipments and transfers, notifying management of new arrivals.
9. Organize and maintain the stockroom, ensuring cleanliness and efficient product placement.
10. Conduct regular cycle counts and participate in inventory counts as scheduled.
11. Replenish sales floor merchandise and execute visual merchandising strategies.
12. Communicate product information effectively to customers and assist with inquiries.
13. Support sales floor activities and uphold housekeeping standards.

1. Proven ability to exceed sales goals and deliver exceptional customer service.
2. Strong interpersonal skills with the ability to build rapport with diverse individuals.
3. Capacity to learn quickly and adapt to new challenges and environments.
4. Demonstrated perseverance and drive to achieve results.

1. Proficiency in operating point-of-sale systems.
2. Strong organizational skills and attention to detail.
3. Effective communication skills, both verbal and written.
4. Ability to work collaboratively within a team environment.

Previous experience in a retail sales or customer service role is preferred.

Coach offers a comprehensive benefits package, including employee discounts, health insurance, and opportunities for career advancement within the Tapestry portfolio.

Coach fosters an inclusive and dynamic workplace culture, emphasizing creativity, customer focus, and a drive for results. Employees are encouraged to innovate and contribute to the brand's legacy of excellence, supported by a commitment to diversity and equal opportunity.