Coach Sales Support Associate

Norfolk • USA

Friday, March 7, 2025

Coach, a leading American design house of modern luxury accessories and lifestyle collections, is part of the Tapestry, Inc. portfolio. Tapestry is a global house of brands that unites the magic of Coach, Kate Spade, and Stuart Weitzman. As an employer, Coach is committed to fostering a diverse and inclusive environment where employees are encouraged to bring their authentic selves to work, driving innovation and creativity.

1. Assist customers with product selections and inquiries to enhance their shopping experience.
2. Support the sales team in achieving sales goals and maintaining high customer service standards.
3. Ensure merchandise is well-organized and displayed according to company standards.
4. Process transactions efficiently and accurately at the point of sale.
5. Collaborate with team members to achieve store objectives and maintain a positive work environment.

1. Previous experience in a retail or customer service role.
2. Strong interpersonal and communication skills.
3. Ability to work in a fast-paced environment and manage multiple tasks.
4. Basic math skills and ability to handle transactions accurately.

1. Customer service excellence
2. Effective communication
3. Team collaboration
4. Attention to detail
5. Problem-solving abilities

A minimum of one year of experience in retail sales or a customer service environment is required.

High school diploma or equivalent is preferred.

Employees enjoy a comprehensive benefits package, including employee discounts, health and wellness programs, and opportunities for career advancement within the Tapestry, Inc. family.

Coach prides itself on a culture that values diversity, creativity, and collaboration. The company encourages employees to express their individuality while contributing to a dynamic and supportive team environment.