Coach Sales Support Associate

Glendale USA

Wednesday, January 29, 2025

Coach, a distinguished name in the global fashion industry, was established in New York in 1941. As part of the Tapestry portfolio, Coach embodies a spirit of inclusivity and innovation, crafting timeless pieces that empower individuality. Tapestry, Inc. is a global house of brands committed to pushing the boundaries of possibility, fostering an environment of equity, inclusion, and diversity.

1. Greet customers warmly, maintaining eye contact and offering personal introductions.
2. Engage with customers authentically to understand and fulfill their needs.
3. Execute email and name capture initiatives, adhering to legal guidelines.
4. Ensure precision in operating the point-of-sale system and maintain cash wrap organization.
5. Promote additional products and gift cards to enhance customer purchases.
6. Receive and process shipments and transfers, ensuring accuracy and timely communication with management.
7. Maintain stockroom organization and cleanliness, adapting to inventory needs.
8. Conduct regular cycle counts and participate in physical inventory counts.
9. Analyze sales floor to determine replenishment needs and execute visual merchandising strategies.
10. Communicate product features, benefits, and availability confidently to customers.

1. 1-3 years of retail experience, preferably in a luxury retail environment.
2. Familiarity with current fashion trends and market competition.

1. Customer-focused with strong interpersonal skills.
2. Ability to learn quickly and adapt to new challenges.
3. Proficiency in operating cash register systems and basic computer skills.
4. Physical capability to maneuver sales floor and stockroom, including lifting up to 50 pounds.

1-3 years of previous retail experience, ideally within a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Coach fosters a culture of unwavering optimism and innovation, where diversity and inclusion are at the forefront. The company is dedicated to creating an environment where employees can thrive, offering opportunities for growth and development within a supportive and dynamic workplace.