Coach Sales Support Associate

Gilroy • USA

Tuesday, February 18, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring and exquisite products. As part of the Tapestry portfolio, Coach benefits from the innovative and inclusive ethos of a global house of brands. Tapestry, Inc. is dedicated to pushing the boundaries of possibility, fostering an environment of unwavering optimism and inclusivity. Coach is committed to equity, inclusion, and diversity, ensuring a dynamic and supportive workplace for all employees.

1. Greet customers with a friendly demeanor and eye contact, offering personal introductions.
2. Engage genuinely with customers to understand and fulfill their needs.
3. Accurately operate the point-of-sale system and maintain cash wrap organization.
4. Suggest additional products and sell gift cards to enhance customer experience.
5. Receive, process, and organize shipments and transfers according to company standards.
6. Maintain stockroom cleanliness and organization, adjusting for product sell-through.
7. Replenish sales floor and execute visual merchandising as needed.
8. Communicate product information effectively to customers and respond to their requests confidently.
9. Participate in regular cycle counts and store inventory counts.
10. Uphold company loss prevention standards.

1. 1-3 years of retail experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and market competition.

1. Customer-focused with strong interpersonal skills.
2. Ability to learn quickly and adapt to new challenges.
3. Strong organizational and multitasking abilities.
4. Proficiency with cash register systems and basic computer skills.
5. Physical ability to maneuver sales floor and stockroom, including lifting up to 50 pounds.

1-3 years of previous retail experience, ideally within a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Base pay range from $15.50 to $20.50 per hour.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach fosters a culture of creativity, courage, and customer focus, encouraging employees to express their unique ideas and perspectives. The company values perseverance and the ability to navigate ambiguity, promoting a collaborative and inclusive work environment where all individuals can thrive.