Coach Sales Support Associate

Edmonton • Canada

Tuesday, February 11, 2025

Coach, a distinguished brand within the luxury fashion industry, operates under the esteemed Tapestry, Inc. conglomerate. Renowned for its commitment to craftsmanship and innovation, Coach offers employees an environment that fosters creativity and professional growth. As an employer, Coach is dedicated to inclusivity and diversity, ensuring a workplace where all individuals can thrive.

1. Greet customers with a smile and eye contact, offering personal introductions.
2. Engage genuinely with customers to understand their needs and preferences.
3. Conduct email and name capture where legally permissible.
4. Maintain accuracy and organization at the point of sale, adhering to company policies.
5. Suggest additional products and sell gift cards to enhance customer experience.
6. Receive and process shipments and transfers, ensuring accurate inventory management.
7. Organize and clean stockroom and warehouse areas, including remote locations.
8. Replenish sales floor and execute visual merchandising strategies.
9. Communicate product features, benefits, and availability to customers.
10. Participate in inventory counts and maintain loss prevention standards.

1. Proven ability to exceed sales goals and deliver exceptional customer service.
2. Strong organizational skills with attention to detail in inventory management.
3. Excellent interpersonal and communication skills.

1. Customer engagement and relationship building.
2. Inventory management and stockroom organization.
3. Point of sale operation and cash handling.
4. Visual merchandising and sales floor replenishment.

Previous experience in retail sales or a customer-facing role is preferred.

Competitive benefits package including employee discounts, professional development opportunities, and a supportive work environment.

Coach fosters a dynamic and inclusive culture where creativity and innovation are celebrated. The brand values diversity and is committed to providing equal opportunities for all employees, encouraging a collaborative and respectful workplace.