Coach Sales Support Associate

Edmonton • Canada

Saturday, February 1, 2025

Coach, a distinguished name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovation. As part of the Tapestry, Inc. family, Coach benefits from the resources and global reach of a leading house of modern luxury lifestyle brands. The brand is dedicated to fostering an inclusive and dynamic work environment where creativity and excellence are celebrated.

1. Greet customers with a warm smile and eye contact, offering personal introductions.
2. Engage with customers authentically to discern their needs and preferences.
3. Accurately operate the point-of-sale system and maintain cash wrap organization.
4. Promote additional products and gift cards to enhance customer purchases.
5. Ensure precise cash handling and adherence to company policies.
6. Receive and process shipments and transfers, ensuring accuracy and timely organization.
7. Maintain a clean and organized stockroom, adjusting product placement based on sales trends.
8. Conduct regular cycle counts and participate in inventory management.
9. Replenish and merchandise the sales floor, responding to product sell-through.
10. Communicate product features, benefits, and availability to customers with confidence.
11. Uphold housekeeping standards and support sales floor activities as needed.

1. Proven ability to exceed sales goals and deliver exceptional customer service.
2. Strong interpersonal skills with the ability to build rapport with diverse individuals.
3. Adaptability to changing environments and tasks.

1. Proficiency in operating point-of-sale systems.
2. Effective communication and customer engagement skills.
3. Organizational skills for stockroom management and inventory control.

Previous experience in retail sales or customer service is preferred.

Coach offers a comprehensive benefits package, including employee discounts, professional development opportunities, and a supportive work environment that values diversity and inclusion.

Coach prides itself on cultivating a workplace culture that is both inclusive and innovative. Employees are encouraged to bring their unique perspectives and creativity to the table, fostering a collaborative environment where ideas flourish. The brand is committed to the growth and development of its team members, ensuring a fulfilling career journey.