Coach Sales Associate

Vaughan • Canada

Friday, December 13, 2024

Coach, a distinguished name in the luxury fashion industry, operates under the esteemed Tapestry, Inc. conglomerate. Known for its exquisite craftsmanship and innovative designs, Coach offers a dynamic work environment that fosters creativity and growth. As an employer, Coach is committed to diversity and inclusion, providing equal opportunities for all employees.

1. Meet customer needs through solution-oriented and forward-thinking approaches.
2. Create positive impressions with customers by adhering to Coach’s style guide.
3. Demonstrate Coach’s Selling and Service expectations consistently.
4. Adapt personal selling techniques to enhance store financial results.
5. Exhibit persuasive, confident, friendly, and genuine service skills.
6. Engage with multiple customers simultaneously, breaking away as needed.
7. Consistently follow up with customers to influence and close sales.
8. Tailor approach by reading customer cues and being sensitive to their needs.
9. Ensure completion of all daily tasks without compromising service or standards.
10. Foster enthusiasm and positivity for a shared vision and mission.
11. Promote teamwork, trust, and collaboration with peers, customers, and supervisors.
12. Take initiative and demonstrate high-level ownership and accountability.
13. Welcome feedback and adapt behaviors accordingly.
14. Represent Coach as a brand ambassador at all times.
15. Maintain adaptability and flexibility to change.
16. Handle customer issues appropriately, involving a manager when necessary.
17. Promote a team selling environment.
18. Complete daily operational tasks, maintaining store standards.
19. Adhere to all retail policies and procedures, including POS and Loss Prevention.
20. Replenish inventory on the sales floor as needed.
21. Process shipments as required.

1. Effective communication with customers and team.
2. Mobility to maneuver the sales floor and stock room.
3. Ability to lift and carry up to fifty pounds.
4. Flexibility to work a varied schedule, including Thanksgiving weekend.

Previous retail experience preferred but not required.

Coach offers a supportive work environment with opportunities for professional development and growth. Employees are part of a collaborative team that values diversity and inclusion.

Coach fosters a culture of creativity, innovation, and excellence. Employees are encouraged to bring their best selves to work, contributing to a positive and dynamic atmosphere. The company values teamwork, trust, and collaboration, ensuring a supportive and inclusive environment.