Coach Sales Associate

Tyler • USA

Friday, February 14, 2025

Coach, a distinguished name in the realm of modern luxury accessories and lifestyle collections, is renowned for its exceptional craftsmanship and innovative design ethos. As part of the Tapestry family, Coach benefits from the global influence and inclusive culture of this esteemed house of brands, which is committed to fostering creativity and diversity.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Develop personal sales and clienteling strategies in collaboration with management.
3. Meet customer needs through solution-oriented and forward-thinking approaches.
4. Build credibility as a personal fashion advisor by communicating fashion trends.
5. Support the execution of local sales strategies and tactics based on market changes.
6. Create positive customer impressions through sophisticated business attire.
7. Demonstrate Coach’s Selling and Service expectations consistently.
8. Influence customer purchase decisions with a balance of patience and assertiveness.
9. Take ownership of delivering results and achieving personal and store metrics.
10. Adapt personal selling techniques to contribute to store financial results.
11. Demonstrate confident, friendly, and genuine service skills and selling behaviors.
12. Discuss product features and suggest appropriate add-on items to customers.
13. Manage multiple customers simultaneously and follow up to close sales.
14. Develop product knowledge and remain aware of current collections.
15. Apply knowledge of competition to build sales and customer relationships.
16. Drive business through sales strategies, clienteling, and sourcing new customers.
17. Tailor approach to customers' needs and build lasting relationships.
18. Complete daily tasks without compromising service or Coach standards.
19. Create enthusiasm and positivity for a shared vision and mission.
20. Foster teamwork, trust, and collaboration with peers and supervisors.
21. Represent Coach as a brand ambassador at all times.
22. Adapt to change and maintain a professional demeanor.
23. Utilize company tools to stay informed and handle customer issues appropriately.
24. Promote a team selling environment.
25. Complete daily operational tasks including maintaining store standards.
26. Adhere to retail policies and procedures including POS and Loss Prevention.
27. Leverage Coach’s tools and technology to support relationship building.
28. Replenish inventory and process shipments as needed.

1. 1-3 years of previous selling experience in a luxury retail service environment preferred.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Knowledge of cash register systems and basic computer skills, including iPad/laptop, Mobile POS, and Internet.
2. Effective communication with customers and team.
3. Mobility to maneuver the sales floor and stock room.
4. Ability to lift and carry up to 50 pounds.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach is an equal opportunity and affirmative action employer, committed to hiring and developing the best talent. Employment decisions are based on qualifications and are made without regard to legally recognized protected bases.

Coach embodies a free-spirited, all-American attitude, with a commitment to authenticity and innovation. The brand fosters an environment of teamwork, trust, and collaboration, encouraging employees to take initiative and adapt to change while maintaining professionalism.