Coach Sales Associate

Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its quality craftsmanship and all-American attitude. As part of the Tapestry family, Coach is committed to innovation and inclusivity, offering a modern vision of luxury with authenticity.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Create personal sales and clienteling strategies in partnership with the management team.
3. Meet customer needs through solution-oriented and forward-thinking approaches.
4. Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends.
5. Support the execution of local sales strategies and tactics.
6. Create positive impressions with customers through appropriate business attire.
7. Demonstrate Coach’s selling and service expectations at all times.
8. Influence customers’ purchase decisions with a balance of patience and assertiveness.
9. Take ownership and commitment for delivering results and achieving goals.
10. Flex personal selling techniques to contribute to overall store financial results.
11. Demonstrate persuasive, confident, friendly, and genuine service skills.
12. Discuss product features and suggest appropriate add-on items.
13. Work with multiple customers simultaneously and follow up consistently.
14. Develop product knowledge skills and remain aware of current collections.
15. Drive business through sales strategies, clienteling, and maintaining customer relationships.
16. Handle and offer solutions to customer issues appropriately.

1. 1-3 years of previous selling experience in a luxury retail service environment preferred.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Knowledge of cash register systems.
2. Basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach is an equal opportunity and affirmative action employer, committed to hiring and developing the best people.

Coach fosters an environment of teamwork, trust, and collaboration, with a focus on inclusivity and innovation. The workplace is adaptable and flexible to change, maintaining a calm and professional demeanor.