Coach Sales Associate

Tyler • USA

Saturday, January 11, 2025

Coach, a distinguished leader in the realm of modern luxury accessories and lifestyle collections, is renowned for its commitment to quality craftsmanship and innovative design. As part of the Tapestry family, Coach benefits from the global reach and inclusive ethos of this esteemed house of brands, which is dedicated to fostering creativity and inclusivity across its operations worldwide.

1. Develop and implement personal sales and clienteling strategies in collaboration with the management team.
2. Meet customer needs through solution-oriented and forward-thinking approaches.
3. Establish credibility as a fashion advisor by communicating market trends and fashion awareness.
4. Support the execution of local sales strategies and tactics in response to market changes.
5. Maintain a professional appearance consistent with Coach’s style guide to create positive customer impressions.
6. Demonstrate Coach’s selling and service expectations consistently.
7. Influence customer purchase decisions with a balance of patience and assertiveness.
8. Take ownership of personal and store metrics to achieve sales goals.
9. Adapt selling techniques to contribute to overall store financial results.
10. Provide confident, friendly, and genuine service and selling behaviors.
11. Discuss product features and suggest appropriate add-on items to meet customer needs.
12. Manage multiple customers simultaneously and follow up to close sales.
13. Develop product knowledge and remain aware of current collections.
14. Utilize knowledge of competition to build sales and customer relationships.
15. Drive business through sales strategies, clienteling, and maintaining customer relationships.
16. Tailor approach to customer needs and build lasting relationships.
17. Complete daily tasks without compromising service or Coach standards.

1. 1-3 years of previous selling experience in a luxury retail environment preferred.
2. Current knowledge of fashion trends and market competition.

1. Proficiency with cash register systems and basic computer skills, including iPad/laptop and Mobile POS.
2. Effective communication skills with customers and team members.
3. Ability to maneuver sales floor and stock room, and perform visual merchandising and housekeeping duties.

1-3 years of prior experience in luxury retail sales is preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including opportunities for professional development and advancement within the Tapestry family.

Coach fosters a culture of innovation and inclusivity, where employees are encouraged to express their creativity and contribute to the brand's legacy of quality and style. The work environment is collaborative, with a focus on teamwork and mutual respect.