Coach Sales Associate

Salem • USA

Tuesday, January 14, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring, beautiful products. As part of the Tapestry portfolio, Coach benefits from the innovative and inclusive ethos of a global house of brands dedicated to pushing the boundaries of possibility. Tapestry is committed to equity, inclusion, and diversity, fostering an environment where creativity and courage are celebrated.

1. Uphold Coach’s Service and Selling Models to ensure a positive customer experience.
2. Create and implement personal sales and clienteling strategies in collaboration with the management team.
3. Develop short- and long-term strategies to achieve personal sales metrics and performance goals.
4. Serve as a brand ambassador, demonstrating Coach’s Selling and Service expectations.
5. Adapt to changes in the local market and support the execution of local sales strategies.
6. Drive business through sales strategies, clienteling, and maintaining productive customer relationships.
7. Provide in-depth product knowledge and communicate current pricing and promotional strategies.
8. Cross-sell and encourage beneficial product add-ons.
9. Tailor approach to meet individual customer needs and manage multiple customers simultaneously.
10. Maintain store standards, including visual merchandising and inventory replenishment.
11. Complete daily operational tasks and adhere to retail policies and procedures.
12. Support cash-wrap operations and efficiently process customer transactions.

1. 1-3 years of sales experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and market competition.

1. Drive for results and ability to exceed goals.
2. Strong customer focus and ability to build effective relationships.
3. Creativity in problem-solving and idea generation.
4. Interpersonal savvy with the ability to manage high-tension situations.
5. Adaptability and ability to cope with ambiguity.
6. Strong learning agility and perseverance.

1-3 years of previous sales experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Base pay range from $15.00 to $17.25 per hour.

Comprehensive benefits package including opportunities for career development within the Tapestry family.

Coach fosters a culture of unwavering optimism and innovation, deeply rooted in inclusivity and diversity. As part of the Tapestry family, Coach values creativity, courage, and collaboration, creating a dynamic environment where employees are encouraged to be their authentic selves.