Coach Sales Associate

Coach is a leading American luxury fashion brand known for leather goods, handbags and accessories and is part of Tapestry, Inc. As a global retail employer, Coach emphasizes elevated customer experience, product craftsmanship and development of retail talent across boutique and flagship environments.

1. Deliver exceptional, personalized customer service and represent the Coach brand as a knowledgeable fashion advisor.
2. Drive sales and achieve personal and store metrics through clienteling, prospecting new customers and effective cross-selling.
3. Develop short- and long-term personal sales strategies in partnership with store leadership and act on customer survey feedback to improve performance.
4. Provide in-depth product knowledge—features, benefits, pricing and promotions—to guide customer purchase decisions.
5. Operate POS and process transactions (purchases, returns, exchanges, found orders) accurately and efficiently.
6. Maintain visual merchandising standards and ensure the sales floor and stockroom are organized, replenished and presentation-ready.
7. Support inventory processes: receive shipments, stock shelves, manage backroom organization and facilitate transfers.
8. Adhere to retail policies and asset protection procedures while maintaining a calm, professional demeanor in high-traffic periods.
9. Foster teamwork and a collaborative selling environment; welcome feedback and adapt to changing business needs.
10. Work multiple customers simultaneously and follow up consistently to influence and close sales.

1. 1–3 years of prior sales experience, preferably within a luxury retail or premium fashion environment.
2. High school diploma or equivalent required; college degree preferred.
3. Proven ability to meet sales targets and develop client relationships through consistent clienteling.
4. Physical ability to perform store duties at a fast pace, including frequent lifting up to 25 lbs and occasional lifting up to 50 lbs, bending, kneeling and prolonged standing.
5. Flexible availability to work evenings, weekends and holiday selling events.
6. Basic technical proficiency with retail hardware and software devices (see skills).

1. iPad
2. Mobile POS
3. cash register systems
4. walkie talkie
5. Internet
6. clienteling
7. visual merchandising
8. inventory management
9. product knowledge
10. cross-selling
11. POS

1–3 years of retail sales experience, preferably in a luxury or premium fashion environment, with demonstrated success in clienteling and meeting sales targets.

High school diploma or equivalent; college degree preferred.

Coach's retail culture is customer-centric and performance-driven, blending heritage craftsmanship with modern retail practices. The brand values collaborative teams, ongoing learning, and an energetic, service-oriented store environment.