Coach Sales Associate

Pittsburgh • USA

Wednesday, December 25, 2024

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is celebrated for its quality craftsmanship and innovative spirit. As part of the Tapestry portfolio, Coach benefits from the global reach and inclusive ethos of a leading house of brands, driven by optimism and creativity. The brand embodies a free-spirited, all-American attitude, consistently reimagining luxury with authenticity and a unique New York style.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Develop personal sales and clienteling strategies in collaboration with management.
3. Meet customer needs with solution-oriented and forward-thinking approaches.
4. Build credibility as a fashion advisor by communicating market trends.
5. Support execution of local sales strategies by understanding market changes.
6. Create positive customer impressions through appropriate business attire.
7. Demonstrate Coach’s selling and service expectations consistently.
8. Influence purchase decisions with a balance of patience and assertiveness.
9. Take ownership of delivering results and achieving personal and store metrics.
10. Adapt personal selling techniques to contribute to store financial results.
11. Exhibit persuasive, confident, and genuine service skills.
12. Discuss product features and suggest add-on items to meet customer needs.
13. Manage multiple customers simultaneously and follow up to close sales.
14. Develop product knowledge and stay informed about current collections.
15. Drive business through sales strategies, clienteling, and relationship building.
16. Tailor customer approach by reading cues and building lasting relationships.
17. Complete daily tasks without compromising service or Coach standards.

1. 1-3 years of previous selling experience in a luxury retail environment preferred.
2. High school diploma or equivalent; college degree preferred.

1. Knowledge of cash register systems and basic computer skills.
2. Ability to communicate effectively with customers and team.
3. Mobility to maneuver sales floor and stock room.
4. Capability to lift and carry up to 50 pounds.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a dynamic work environment with opportunities for growth and development within a globally recognized brand.

Coach fosters a culture of teamwork, trust, and collaboration, encouraging employees to take initiative and adapt to change. As a brand ambassador, employees are expected to maintain a professional demeanor and represent the brand's values of optimism, innovation, and inclusivity.