Coach Sales Associate

Ottawa • Canada

Tuesday, February 18, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduringly beautiful products. As part of the Tapestry portfolio, Coach embodies a spirit of inclusivity and innovation, driven by the visionary leadership of Creative Director Stuart Vevers. Tapestry, a global house of brands, is dedicated to pushing the boundaries of possibility, fostering an environment of equity, inclusion, and diversity.

1. Develops and implements personal sales and clienteling strategies in collaboration with management.
2. Meets customer needs with solution-oriented approaches and forward-thinking.
3. Builds credibility as a personal fashion advisor by communicating market trends.
4. Executes local sales strategies informed by market changes.
5. Maintains professional attire consistent with Coach’s style guidelines.
6. Demonstrates Coach’s selling and service expectations consistently.
7. Balances patience and assertiveness to influence purchase decisions.
8. Takes ownership of personal and store metrics to achieve goals.
9. Adapts selling techniques to contribute to store financial results.
10. Provides persuasive, confident, and genuine service skills and selling behaviors.
11. Suggests add-on items to complement customer needs.
12. Manages multiple customers simultaneously, breaking away as needed.
13. Follows up with customers to influence and close sales.
14. Enhances product knowledge and stays informed on current collections.
15. Applies knowledge of competition to build sales and customer relationships.
16. Drives business through sales strategies, clienteling, and customer relationship maintenance.
17. Tailors approach to customer needs by reading cues.
18. Builds lasting, loyal customer relationships.
19. Completes daily tasks without compromising service or standards.

1. Proven ability to meet sales goals.
2. Strong understanding of fashion trends and market dynamics.
3. Ability to work collaboratively in a team environment.

1. Exceptional interpersonal and communication skills.
2. Strong clienteling and relationship-building abilities.
3. Proficiency in using sales tools and technology.
4. Adaptability to change and problem-solving skills.

Previous experience in a retail sales environment is preferred.

Coach offers a dynamic work environment with opportunities for growth and development. Employees enjoy a collaborative atmosphere and are part of a team dedicated to excellence in the luxury fashion industry.

Coach fosters a culture of optimism, innovation, and inclusivity. As part of the Tapestry family, the company is committed to creating an environment where employees can thrive, emphasizing teamwork, trust, and collaboration. Coach values diversity and is dedicated to equitable practices in all aspects of employment.