Coach Sales Associate

Coach is a global fashion house founded in New York in 1941, known for crafting beautiful and lasting products. As part of the Tapestry portfolio, Coach is committed to innovation, inclusivity, and diversity. The brand is dedicated to meeting customer expectations and fostering a positive work environment.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Create personal sales and clienteling strategies with the management team.
3. Meet customer needs through solution-oriented and forward-thinking approaches.
4. Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends.
5. Support the execution of local sales strategies and tactics.
6. Demonstrate Coach’s Selling and Service expectations at all times.
7. Influence customers’ purchase decisions by balancing patience and assertiveness.
8. Take ownership and commitment for delivering results and achieving goals.
9. Flex personal selling techniques to contribute to overall store financial results.
10. Demonstrate persuasive, confident, friendly, and genuine service skills.
11. Discuss product features and suggest appropriate add-on items.
12. Work with multiple customers simultaneously and follow up consistently.
13. Develop product knowledge skills and remain aware of current collections.
14. Drive business through sales strategies, clienteling, and maintaining customer relationships.
15. Ensure all daily tasks are completed without negatively impacting service or standards.
16. Create enthusiasm and positivity for a shared vision and mission.
17. Foster an environment of teamwork, trust, and collaboration.
18. Maintain a calm and professional demeanor at all times.
19. Complete daily operational tasks including maintaining store standards and visual merchandising.
20. Adhere to all retail policies and procedures.

1. 1-3 years of previous selling experience in a luxury retail service environment preferred.
2. Possess current knowledge of fashion trends and competition in the marketplace.

1. Knowledge of cash register systems.
2. Basic computer skills, including the ability to use iPad/laptop and Mobile POS.
3. Effective communication with customers and team.
4. Ability to maneuver the sales floor and stock room.
5. Capability to lift and carry up to fifty pounds.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Base pay range $15.00 to $19.00 hourly.

Coach is an equal opportunity and affirmative action employer, offering a supportive work environment.

Coach fosters a culture of inclusivity, innovation, and collaboration. The company values teamwork and provides a positive work environment in Leesburg, VA.