Coach Sales Associate

Coach is a global fashion house founded in New York in 1941, known for its commitment to crafting beautiful, lasting products. As part of the Tapestry portfolio, Coach is dedicated to innovation, inclusivity, and stretching the boundaries of what's possible in the fashion industry.

1. Understand organizational objectives and align decisions with company priorities.
2. Deliver results while being aware of personal and store metrics.
3. Create personal sales and clienteling strategies in partnership with management.
4. Represent Coach as a brand ambassador.
5. Demonstrate Coach’s Selling and Service expectations.
6. Support local sales strategies and tactics.
7. Drive business through sales strategies and clienteling.
8. Create positive impressions with customers.
9. Build credibility as a personal fashion advisor.
10. Provide in-depth product knowledge.
11. Communicate current pricing and promotional strategies.
12. Cross-sell and encourage beneficial product add-ons.
13. Tailor approach to customers’ needs.
14. Work with multiple customers simultaneously.
15. Follow up with customers to influence/close sales.
16. Build lasting relationships with customers.
17. Leverage Coach’s tools and technology for clienteling.
18. Promote a team selling environment.
19. Foster teamwork, trust, and collaboration.
20. Adapt to changing business and store needs.
21. Maintain a calm and professional demeanor.
22. Complete daily operational tasks and maintain store standards.
23. Replenish inventory and support store inventory processes.
24. Process customer transactions efficiently.

1. 1-3 years of previous sales experience, preferably in luxury retail.
2. Current knowledge of fashion trends and competition.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on the Fly
6. Perseverance
7. Dealing with Ambiguity

1-3 years of previous sales experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Equal opportunity and affirmative action employer.

Coach fosters an inclusive and innovative culture, committed to equity, inclusion, and diversity. The workplace is adaptable and solution-oriented, with a focus on teamwork and collaboration.