Coach Sales Associate

Laval • Canada

Tuesday, February 25, 2025

Coach, a distinguished brand within the luxury fashion sector, is renowned for its commitment to craftsmanship and innovative design. As part of the Tapestry, Inc. family, Coach benefits from a global network of resources and expertise, fostering an environment where creativity and excellence thrive. The brand is dedicated to creating a dynamic workplace that encourages professional growth and values diversity.

1. Uphold Coach's Service and Selling Models to enhance customer experience and drive sales.
2. Create a positive first impression and build ongoing customer relationships through personalized service.
3. Develop and implement personal sales and clienteling strategies in collaboration with management.
4. Represent Coach as a brand ambassador, demonstrating selling and service expectations consistently.
5. Stay informed about local market changes and support the execution of local sales strategies.
6. Drive business through effective sales strategies, clienteling, and customer relationship management.
7. Maintain a professional appearance in line with Coach's Guide to Style.
8. Provide comprehensive product knowledge and communicate current pricing and promotional strategies.
9. Cross-sell and recommend additional products based on customer needs.
10. Manage multiple customers simultaneously and tailor approaches to individual shopping needs.
11. Consistently follow up with customers to close sales and build loyalty.
12. Utilize Coach's tools and technology to support relationship building and clienteling efforts.
13. Promote a team selling environment and foster teamwork and collaboration.
14. Complete daily operational tasks, including maintaining store standards and visual merchandising.
15. Adhere to retail policies and procedures, including POS and Asset Protection protocols.
16. Replenish inventory and support store inventory processes efficiently.

1. 1-3 years of sales experience, preferably in luxury retail.
2. Current knowledge of fashion trends and market competition.
3. High school diploma or equivalent; college degree preferred.

1. Drive for results and ability to exceed goals.
2. Strong customer focus and relationship-building skills.
3. Creativity and ability to generate unique ideas.
4. Interpersonal savvy and ability to build rapport.
5. Adaptability and ability to learn quickly.
6. Perseverance and energy to pursue goals.
7. Ability to handle ambiguity and change effectively.

1-3 years of previous sales experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Competitive benefits package including employee discounts, health insurance, and opportunities for professional development.

Coach fosters a culture of inclusivity and innovation, where employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace is dynamic and collaborative, with a focus on professional growth and excellence.