Coach Sales Associate

Houston • USA

Saturday, January 18, 2025

Coach, a renowned brand under the Tapestry, Inc. umbrella, is a leader in the luxury fashion industry, known for its commitment to craftsmanship and innovation. As part of Tapestry, Coach benefits from the strength and resources of a global fashion powerhouse, dedicated to fostering an inclusive and dynamic work environment. Tapestry, Inc. is committed to equal opportunity and affirmative action, ensuring that all employment decisions are based on qualifications and merit.

1. Uphold Coach's Service and Selling Models to deliver exceptional customer service and drive sales results.
2. Create a positive first impression and build ongoing customer relationships through personalized experiences.
3. Develop and execute personal sales and clienteling strategies in collaboration with the management team.
4. Represent Coach as a brand ambassador, demonstrating selling and service expectations consistently.
5. Stay informed about local market changes and support the execution of local sales strategies.
6. Maintain product knowledge and communicate current pricing and promotional strategies to customers.
7. Engage in cross-selling and suggest beneficial product add-ons to enhance customer shopping experience.
8. Support daily operational tasks, including maintaining store standards, cash wrap, and visual merchandising.
9. Assist with inventory processes, including shipment processing and stock replenishment.
10. Efficiently process customer transactions, including purchases, returns, and exchanges.
11. Promote a team selling environment and foster teamwork and collaboration with internal and external customers.
12. Adapt to changing business and store needs, maintaining a solution-oriented approach.

1. 1-3 years of previous sales experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Drive for results and ability to exceed sales goals.
2. Strong customer focus and ability to build effective relationships.
3. Creativity in generating new ideas and solutions.
4. Interpersonal savvy and ability to build rapport with diverse individuals.
5. Ability to learn quickly and adapt to new challenges.
6. Perseverance in pursuing goals despite obstacles.
7. Ability to cope with ambiguity and change.

1-3 years of previous sales experience in a luxury retail service environment is required.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach fosters a collaborative and inclusive workplace culture, where diversity is celebrated and innovation is encouraged. Employees are empowered to contribute to the brand's success and are supported in their professional growth and development.