Coach Sales Associate

Edinburgh • USA

Tuesday, February 25, 2025

Coach, a renowned global fashion house established in New York in 1941, is celebrated for its commitment to crafting exquisite products that embody the spirit of individuality. As part of the Tapestry portfolio, Coach is aligned with a global house of brands that are dedicated to innovation, inclusivity, and pushing the boundaries of possibility. Tapestry, Inc. is committed to equity, inclusion, and diversity, fostering an environment where creativity and optimism thrive.

1. Uphold Coach's Service and Selling Models to deliver exceptional customer experiences.
2. Create positive first impressions and build ongoing customer relationships through personalized service.
3. Develop and implement personal sales and clienteling strategies in collaboration with the management team.
4. Represent Coach as a brand ambassador, demonstrating selling and service expectations consistently.
5. Stay informed about local market changes and support the execution of local sales strategies.
6. Drive business through sales strategies, clienteling, and maintaining productive customer relationships.
7. Provide in-depth product knowledge and communicate current pricing and promotional strategies.
8. Cross-sell and recommend product add-ons to meet customer needs.
9. Maintain a clean and organized sales floor and backroom, adhering to Coach standards.
10. Efficiently process customer transactions and support cash-wrap operations as needed.
11. Participate in store inventory processes, including shipment processing and stock replenishment.
12. Promote a team selling environment and foster teamwork, trust, and collaboration.

1. 1-3 years of previous sales experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Strong customer focus and ability to build effective relationships.
2. Excellent interpersonal and communication skills.
3. Creativity and ability to generate unique ideas.
4. Adaptability and ability to cope with change and ambiguity.
5. Drive for results and perseverance in achieving goals.

1-3 years of previous sales experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Base pay range $15.00 to $17.00 hourly.

Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and employee discounts.

Coach fosters a culture of inclusivity, innovation, and unwavering optimism. As part of the Tapestry family, the company is dedicated to creating an environment that encourages creativity, collaboration, and personal growth. Employees are valued for their unique perspectives and contributions, and the company is committed to providing opportunities for development and advancement.