Coach Sales Associate

Columbus • USA

Friday, February 21, 2025

Coach, a renowned name in luxury fashion, is part of the Tapestry, Inc. family, a global house of brands that also includes Kate Spade and Stuart Weitzman. Known for its craftsmanship and innovative design, Coach offers an inspiring work environment where employees are encouraged to develop their skills and contribute to the brand's legacy of excellence.

1. Aligns decisions with organizational objectives and values.
2. Develops personal sales and clienteling strategies with management.
3. Addresses customer needs with solution-oriented approaches.
4. Establishes credibility as a fashion advisor by communicating trends.
5. Monitors local market changes and supports local sales strategies.
6. Creates positive customer impressions through appropriate attire.
7. Adheres to Coach's Selling and Service expectations.
8. Influences purchase decisions with a balance of patience and assertiveness.
9. Takes ownership of personal and store metrics to achieve goals.
10. Adapts selling techniques to enhance store financial results.
11. Exhibits persuasive, confident, and genuine service skills.
12. Discusses product features and suggests add-on items.
13. Manages multiple customers simultaneously and follows up consistently.
14. Enhances product knowledge and stays informed on current collections.
15. Applies knowledge of competition to build sales and relationships.
16. Drives business through sales strategies and clienteling.
17. Tailors approach to customer needs and builds loyal relationships.
18. Ensures daily tasks are completed without impacting service standards.
19. Fosters teamwork, trust, and collaboration in the workplace.
20. Maintains a calm and professional demeanor.
21. Handles customer issues appropriately and involves management when needed.
22. Completes daily operational tasks and adheres to retail policies.
23. Utilizes tools and technology to support sales and clienteling efforts.
24. Replenishes inventory and processes shipments as needed.

1. 1-3 years of previous selling experience in a luxury retail environment preferred.
2. Current knowledge of fashion trends and competition.

1. Proficiency with cash register systems and basic computer skills.
2. Effective communication with customers and team.
3. Ability to maneuver sales floor and stock room.
4. Capability to lift and carry up to fifty pounds.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a dynamic work environment with opportunities for personal and professional growth, as well as a comprehensive benefits package.

Coach fosters a collaborative and inclusive culture where employees are valued as brand ambassadors. The company encourages adaptability, initiative, and a commitment to excellence, creating a positive and supportive workplace.