Coach Sales Associate

Coach, a distinguished name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovation. As part of the Tapestry, Inc. family, Coach offers a dynamic work environment that fosters creativity and growth. Employees are valued for their contributions and are encouraged to develop their skills in a supportive and stylish setting.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Develop personal sales and clienteling strategies in collaboration with management.
3. Meet customer needs through solution-oriented and forward-thinking approaches.
4. Build credibility as a personal fashion advisor by communicating fashion awareness and trends.
5. Understand local market changes and support the execution of local sales strategies.
6. Create positive impressions with customers by adhering to Coach's style guide.
7. Demonstrate Coach’s Selling and Service expectations consistently.
8. Influence customer purchase decisions with a balance of patience and assertiveness.
9. Take ownership of delivering results and achieving personal and store metrics.
10. Adapt personal selling techniques to contribute to store financial results.
11. Discuss product features and suggest appropriate add-ons to meet customer needs.
12. Handle multiple customers simultaneously and break away as appropriate.
13. Follow up with customers to influence and close sales.
14. Develop product knowledge and remain aware of current collections.
15. Drive business through sales strategies, clienteling, and sourcing new customers.
16. Build lasting and loyal relationships with customers.
17. Ensure daily tasks are completed without impacting service or standards.

1. 1-3 years of previous selling experience in a luxury retail environment preferred.
2. Current knowledge of fashion trends and competition.

1. Strong interpersonal and communication skills.
2. Ability to work in a fast-paced environment.
3. Proficiency with cash register systems and basic computer skills.
4. Ability to influence and persuade customers.
5. Strong organizational skills and attention to detail.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Employees enjoy a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Coach fosters an environment of teamwork, trust, and collaboration. The brand values enthusiasm, adaptability, and a commitment to excellence, encouraging employees to take initiative and represent the brand as ambassadors.