Coach Sales Associate

Coach is a leading American design house of modern luxury accessories and lifestyle collections. Known for its craftsmanship and innovative design, Coach is committed to providing exceptional customer service and a dynamic shopping experience. As an equal opportunity and affirmative action employer, Coach prides itself on hiring and developing the best talent without regard to legally recognized protected characteristics.

1. Greet customers with a smile and eye contact, offering personal assistance.
2. Interact genuinely and naturally with customers to determine their needs.
3. Conduct email/name capture where permitted by law.
4. Maintain accuracy when operating the point of sale system.
5. Ensure cash wrap organization and cleanliness.
6. Suggest add-ons and sell gift cards.
7. Receive and process shipments and transfers according to company standards.
8. Organize and clean the stockroom daily.
9. Manage stock levels and product organization in back-of-house and sales floor.
10. Analyze sales floor to assess replenishment needs and execute visual merchandising.
11. Communicate product information confidently to customers.

1. Customer focus
2. Interpersonal savvy
3. Drive for results
4. Creativity
5. Learning on the fly
6. Perseverance
7. Dealing with ambiguity

Experience in retail sales or a similar customer service role is preferred.

Coach offers a dynamic work environment with opportunities for growth and development.

The company fosters a collaborative and inclusive workplace culture, emphasizing teamwork and open communication. Located in Brea, CA, the store is part of a vibrant retail community.