Coach

Sales Associate

Coach is a global fashion house founded in New York in 1941, known for crafting beautiful, lasting products. As part of the Tapestry portfolio, Coach is committed to innovation, inclusivity, and diversity, reflecting the spirit of its hometown. The company is dedicated to creating a positive impact and fostering an environment of equity and inclusion.

1. Uphold Coach’s Service and Selling Models.
2. Create a positive first impression and build ongoing customer relationships.
3. Understand organizational objectives and align decisions with company priorities.
4. Develop personal sales and clienteling strategies with the management team.
5. Represent Coach as a brand ambassador.
6. Demonstrate Coach’s Selling and Service expectations.
7. Support execution of local sales strategies and tactics.
8. Create positive impressions with customers through attire consistent with Coach’s Guide to Style.
9. Provide in-depth product knowledge and communicate current pricing and promotional strategies.
10. Cross-sell and encourage beneficial product add-ons.
11. Tailor approach to customers’ needs and attend to individual shopping needs.
12. Follow up with customers to influence and close sales.
13. Leverage Coach’s tools and technology for relationship building.
14. Promote a team selling environment and foster teamwork.
15. Complete daily operational tasks and maintain store standards.
16. Support store inventory process and cash-wrap operations.

1. Courage to provide direct feedback and take necessary actions.
2. Creativity in generating new ideas and connections.
3. Customer focus to meet expectations and build trust.
4. Ability to deal with ambiguity and adapt to change.
5. Drive for results and consistent performance.
6. Interpersonal savvy to build effective relationships.
7. Ability to learn quickly and adapt to new challenges.

1. Strong communication and interpersonal skills.
2. Ability to build and maintain customer relationships.
3. Knowledge of fashion and competitive awareness.
4. Proficiency in using sales tools and technology.

Experience in retail sales and customer service is preferred.

Coach fosters an inclusive and innovative workplace culture, emphasizing teamwork, trust, and collaboration. The company is committed to diversity and equity, providing a supportive environment for all employees.