Coach Sales Associate

Anthem USA

Thursday, January 30, 2025

Coach, a distinguished name in the realm of modern luxury accessories and lifestyle collections, is renowned for its commitment to quality craftsmanship and innovative design. As part of the Tapestry portfolio, Coach is aligned with a global house of brands that embodies optimism, inclusivity, and a forward-thinking ethos. With its roots in New York since 1941, Coach continues to redefine luxury with an authentic and contemporary vision, making it synonymous with effortless New York style worldwide.

1. Develop and implement personal sales and clienteling strategies in collaboration with the management team.
2. Meet customer needs with solution-oriented and forward-thinking approaches.
3. Establish credibility as a personal fashion advisor by communicating fashion awareness and trends.
4. Support the execution of local sales strategies and tactics.
5. Create positive impressions with customers through elevated, sophisticated business attire.
6. Demonstrate Coach’s Selling and Service expectations consistently.
7. Influence customer purchase decisions with a balance of patience and assertiveness.
8. Take ownership of delivering results and achieving personal and store metrics.
9. Adapt personal selling techniques to contribute to overall store financial results.
10. Provide persuasive, confident, friendly, and genuine service skills and selling behaviors.
11. Discuss product features and suggest appropriate add-on items to meet customer needs.
12. Manage multiple customers simultaneously and follow up consistently to close sales.
13. Develop product knowledge skills and remain aware of current collections.
14. Drive business through sales strategies, clienteling, and maintaining productive customer relationships.
15. Build lasting and loyal relationships with customers.
16. Ensure completion of daily tasks without impacting service or Coach standards.

1. 1-3 years of previous selling experience in a luxury retail service environment preferred.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Proficiency in cash register systems and basic computer skills, including iPad/laptop, Mobile POS, and Internet.
2. Ability to communicate effectively with customers and team members.
3. Mobility to maneuver the sales floor and stock room, including reaching, bending, and climbing ladders/stairs.
4. Capability to lift and carry up to fifty pounds for product shipment and transfers.

1-3 years of previous selling experience in a luxury retail service environment preferred.

High school diploma or equivalent; college degree preferred.

Coach offers a dynamic work environment with opportunities for growth and development within a leading luxury brand.

Coach fosters a culture of inclusivity, innovation, and unwavering optimism. As part of the Tapestry family, the brand is committed to equity, inclusion, and diversity, creating an environment where employees are encouraged to be themselves and contribute to a shared vision and mission.