Coach

Retail Lead Supervisor

Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its quality craftsmanship and all-American attitude. As part of the Tapestry family, Coach is committed to innovation and inclusivity, with a global presence and a reputation for effortless New York style.

1. Ensure completion of daily tasks without impacting service standards.
2. Coach, develop, and motivate the team to meet goals using company tools.
3. Recruit staff to positively impact sales.
4. Collaborate with management to protect and drive business needs.
5. Develop product knowledge and stay aware of current collections.
6. Encourage team to build long-term customer relationships.
7. Resolve customer problems and meet needs in a timely manner.
8. Influence customer purchase decisions with patience and assertiveness.
9. Act as a brand ambassador in the local market.
10. Create positive impressions with elevated business attire.
11. Communicate fashion awareness and trends.
12. Support execution of local sales strategies.
13. Develop and implement clienteling strategies.
14. Drive business through sales strategies and customer relationships.
15. Take ownership for delivering results and achieving goals.
16. Hold sales team accountable for productivity.
17. Communicate and track sales goals.
18. Maximize floor supervisor role for strong metrics.
19. Flex store strategies to contribute to financial results.
20. Enforce sales strategies and growth across categories.
21. Model and develop team to deliver service expectations.
22. Make decisions aligning with company priorities and values.

1. At least 1 year of previous management experience in a luxury retail service environment.
2. Current knowledge of fashion trends and competition.

1. Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
2. Experience using retail systems (labor management, inventory systems, sales reporting).

At least 1 year of previous management experience in a luxury retail service environment is preferable.

High school diploma or equivalent; college degree preferred.

Coach is an equal opportunity and affirmative action employer, making employment decisions based on qualifications without regard to legally protected characteristics.

Coach fosters a diverse and inclusive workplace, emphasizing innovation and a commitment to hiring and developing the best people. The role is based in Southlake, TX, near major markets like Dallas and Fort Worth.