Coach Lead Supervisor

Southlake • USA

Tuesday, December 10, 2024

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is celebrated for its quality craftsmanship and innovative approach to design. With a free-spirited, all-American attitude, Coach redefines luxury with authenticity and innovation. As part of the Tapestry family, Coach benefits from being within a global house of brands that values optimism, inclusivity, and creativity.

1. Ensure completion of daily tasks while maintaining Coach's service standards.
2. Coach, develop, and motivate the team to achieve goals using company tools.
3. Recruit staff to positively impact sales and business needs.
4. Collaborate with Store Manager and Associate Manager to address business needs.
5. Enhance personal and team product knowledge and stay informed about current collections.
6. Encourage long-term customer relationships to drive business.
7. Resolve customer issues promptly with a solution-oriented approach.
8. Adapt approach based on customer and team cues.
9. Influence customer purchase decisions with balanced patience and assertiveness.
10. Coach team on incorporating trends into customer interactions.
11. Act as a brand ambassador to drive brand loyalty and business.
12. Create positive impressions through appropriate business attire consistent with Coach's style guide.
13. Build credibility as a fashion advisor by communicating fashion awareness and trends.
14. Understand local market changes and support execution of local sales strategies.
15. Develop and implement clienteling strategies to achieve business goals.
16. Drive business through sales strategies, clienteling, and customer relationship management.
17. Take ownership of delivering results and achieving personal and store metrics.
18. Hold sales team accountable for personal productivity.
19. Communicate sales/productivity goals and track store performance.
20. Maximize floor supervisor role to deliver strong metrics through team selling.
21. Collaborate with Store Manager and Associate Manager to adapt business strategies.
22. Enforce sales strategies and growth across all categories.
23. Model and develop team to deliver Coach's Selling and Service expectations.
24. Align decisions with organizational objectives and company priorities.

1. At least 1 year of management experience in a luxury retail environment.
2. Current knowledge of fashion trends and market competition.

1. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
2. Experience with retail systems (labor management, inventory, sales reporting).
3. Effective communication with customers and team.
4. Mobility to maneuver sales floor and stock room.
5. Ability to lift and carry up to 50 pounds.

A minimum of one year in a management role within luxury retail, demonstrating familiarity with fashion trends and competitive market dynamics.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including opportunities for career advancement and a supportive work environment.

Coach fosters an inclusive and innovative workplace culture, committed to developing talent and promoting diversity. As part of the Tapestry family, Coach values creativity, optimism, and inclusivity, ensuring a dynamic and engaging work environment.