Coach Lead Retail Supervisor

Scottsdale • USA

Wednesday, December 25, 2024

Coach, a distinguished name in modern luxury accessories and lifestyle collections, is renowned for its quality craftsmanship and innovative design ethos. As part of the Tapestry portfolio, Coach operates under a global house of brands that champions optimism, innovation, and inclusivity. The brand is synonymous with effortless New York style, embodying a free-spirited, all-American attitude that redefines luxury for the contemporary world.

1. Collaborate with Store Manager and Associate Managers to align decisions with company priorities and values.
2. Model and develop team to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all product categories.
4. Adapt store business strategies and personal selling techniques to enhance store and financial results.
5. Maximize floor supervisor role to achieve strong metrics through team selling.
6. Communicate and track sales/productivity goals, ensuring team accountability.
7. Drive business through sales strategies, clienteling, and customer relationship management.
8. Develop and implement a clienteling strategy to achieve business objectives.
9. Understand local market changes and support execution of local sales strategies.
10. Act as a brand ambassador to drive brand loyalty and business.
11. Coach team on incorporating fashion trends into customer interactions.
12. Resolve customer issues promptly and effectively.
13. Recruit and develop top talent to support business needs.
14. Manage daily operational tasks, including selling, service, payroll, and loss prevention.
15. Leverage retail systems and reporting tools to support business operations.

1. At least 1 year of management experience in a luxury retail environment.
2. Current knowledge of fashion trends and market competition.

1. Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
2. Experience with retail systems (labor management, inventory systems, sales reporting).
3. Strong communication and interpersonal skills.
4. Ability to adapt to changing business needs and environments.
5. Leadership and team development capabilities.

A minimum of one year in a managerial role within a luxury retail setting is required.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for professional development.

Coach fosters a culture of inclusivity, innovation, and optimism. The workplace is dynamic and collaborative, encouraging employees to bring their authentic selves to work. The brand values diversity and is committed to creating an environment where all employees can thrive.