Coach Omni Operations Coordinator

New York • USA

Tuesday, February 25, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its craftsmanship and timeless designs. As part of the Tapestry portfolio, Coach benefits from being within a global house of brands that is committed to innovation, inclusivity, and pushing the boundaries of what is possible. Tapestry's dedication to equity, inclusion, and diversity is reflected in its workplace culture and practices.

1. Manage daily operations of Coffee Shop systems and vendor support, focusing on Omni Channel selling environments.
2. Collaborate with vendors and corporate partners to enhance system processes and updates.
3. Act as the primary liaison for Coffee Shop operations vendors, managing ordering processes and invoice management.
4. Support the execution of BuyingHub processes for vendor engagement related to Coffee Shop operations.
5. Oversee inbound communications from Coffee Shops, resolving issues in collaboration with vendors.
6. Assist in managing the Coffee Shop Uniform program.
7. Monitor and manage store order fulfillment via the Order Management System (OMS).
8. Collaborate with the End to End Fulfillment team for troubleshooting and issue resolution.
9. Develop in-store tools and services to enhance Omni capabilities.
10. Maintain a comprehensive understanding of in-store processes, applications, and systems.
11. Stay informed about policy and procedure changes, defining requirements for necessary updates.
12. Support Store Operations initiatives and projects as needed.
13. Monitor email after hours to address urgent issues.

1. Associate's degree or equivalent combination of education and experience.

1. Strong written and verbal communication skills.
2. Proficiency in analytical and presentation skills.
3. Highly organized with attention to detail and accuracy.
4. Ability to troubleshoot and problem solve proactively.
5. Flexibility and adaptability in a dynamic environment.
6. Strong customer service orientation.
7. Ability to work independently and collaboratively.
8. Effective time management skills.

Minimum of 2 years of relevant experience in a retail or restaurant environment.

Associate's degree or equivalent experience.

Base pay range from $65,000.00 to $70,000.00.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach fosters a culture of creativity, courage, and customer focus, emphasizing the importance of inclusivity and diversity. As part of Tapestry, Coach is committed to providing a supportive and dynamic work environment where employees are encouraged to grow and innovate.