Coach Lead Supervisor

Wayne • USA

Monday, February 10, 2025

Coach, a renowned global fashion house established in New York in 1941, is celebrated for its commitment to crafting enduring and exquisite products. As a member of the Tapestry Inc. portfolio, Coach is part of a distinguished group of brands that embrace innovation and inclusivity. Tapestry Inc. is dedicated to equity, inclusion, and diversity, fostering a workplace where creativity and courage thrive.

1. Understand organizational objectives and align decisions with company priorities and values in collaboration with Store Manager(s) and Assistant Store Manager(s).
2. Model and develop team to deliver Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Leverage floor supervisor responsibilities to achieve strong metrics and drive team selling.
6. Maximize clienteling strategy with store management to meet business goals.
7. Build credibility and trust with team and customers, acting as a personal fashion advisor.
8. Serve as a brand ambassador in the local market to enhance brand loyalty.
9. Resolve customer issues with a solution-oriented mindset, partnering with management as needed.
10. Develop product knowledge and stay informed about current collections.
11. Recruit and manage staffing to positively impact sales.
12. Coach and motivate the team to meet goals, utilizing company tools and encouraging growth.
13. Provide regular feedback and performance coaching to team members and management.
14. Manage daily operational tasks according to Coach standards, adapting to business needs.
15. Maintain interior and exterior upkeep of the store with corporate office collaboration.
16. Use retail systems and reporting tools for informed decision-making.
17. Adhere to all applicable Coach retail policies and procedures.
18. Utilize Coach’s tools and technology to support relationship building and clienteling efforts.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and market competition.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on the Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Base pay range from $15.00 to $23.00 per hour.

Coach offers a comprehensive benefits package, including opportunities for personal and professional development within a supportive and inclusive environment.

Coach fosters a culture of inclusivity and innovation, where employees are encouraged to express their creativity and contribute to the brand's legacy. As part of Tapestry Inc., Coach is committed to equity, diversity, and inclusion, creating an environment where every employee can thrive.