Coach Lead Supervisor

Tulare USA

Tuesday, January 28, 2025

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting exquisite and enduring products. As part of the esteemed Tapestry portfolio, Coach embodies a spirit of inclusivity and innovation, driven by the visionary leadership of Creative Director Stuart Vevers. Tapestry, Inc. is a global house of brands that champions diversity, equity, and inclusion, fostering an environment where creativity and optimism thrive.

1. Collaborate with Store Manager and Assistant Store Manager to align decisions with organizational objectives and priorities.
2. Model and develop team to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Leverage floor supervisor responsibilities to achieve strong metrics and drive team selling.
6. Maximize clienteling strategy in partnership with management to meet business goals.
7. Serve as a personal fashion advisor, building credibility and trust with team and customers.
8. Act as a brand ambassador in the local market to enhance brand loyalty.
9. Resolve customer issues with a solution-oriented approach, partnering with management as needed.
10. Develop product knowledge skills and stay informed about current collections.
11. Recruit and coach team members to meet staffing needs and performance goals.
12. Provide regular feedback and performance coaching to elevate team standards.
13. Manage daily operational tasks according to Coach standards, adapting to business needs.
14. Maintain store upkeep in collaboration with the corporate office.
15. Utilize retail systems and reporting tools to make informed decisions.
16. Adhere to all Coach retail policies and procedures, including POS and operations.
17. Support relationship building and clienteling efforts using Coach’s tools and technology.

1. 1-3 years of previous retail experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and market competition.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on the Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Coach offers a comprehensive benefits package, including opportunities for professional development and growth within a global brand.

Coach fosters a culture of unwavering optimism and innovation, deeply rooted in inclusivity and diversity. As part of the Tapestry family, the brand is committed to creating an environment where employees can thrive, embracing creativity and collaboration.