Coach Lead Supervisor

Tsawwassen • Canada

Saturday, January 18, 2025

Coach, a distinguished name in the luxury fashion industry, is renowned for its exceptional craftsmanship and innovative design. As part of the Tapestry, Inc. family, Coach benefits from a global presence and a commitment to fostering creativity and excellence. The brand is dedicated to providing an inspiring work environment where employees can thrive and contribute to the company's legacy of quality and style.

1. Collaborate with Store Manager and Assistant Store Manager to align decisions with company priorities and values.
2. Model and develop team to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives to drive growth across all categories.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Maximize floor supervisor role to achieve strong metrics through team selling.
6. Hold sales team accountable for personal sales and productivity management.
7. Enhance clienteling strategy in partnership with management to achieve business goals.
8. Serve as a personal fashion advisor to build credibility and trust with team and customers.
9. Act as a brand ambassador to drive brand loyalty and business in the local market.
10. Resolve customer issues with a solution-oriented and forward-thinking approach.
11. Recruit and develop team members to meet staffing needs and business goals.
12. Provide feedback and coaching to elevate team performance and achieve personal metrics.
13. Manage daily operational tasks according to Coach standards and adapt to business needs.
14. Maintain interior and exterior upkeep of the store with corporate office partnership.
15. Utilize retail systems and reporting tools to make informed decisions.
16. Adhere to all retail policies and procedures, including POS and operations.
17. Leverage Coach’s tools and technology to support relationship building and clienteling efforts.

1. Proven ability to exceed sales goals and drive results.
2. Strong customer focus and ability to build effective relationships.
3. Creative problem-solving skills and strategic agility.
4. Interpersonal savvy and ability to build effective teams.
5. Managerial courage to provide direct and actionable feedback.

1. Sales and customer service expertise.
2. Operational management and business acumen.
3. Strong communication and interpersonal skills.
4. Adaptability and flexibility in a dynamic environment.
5. Leadership and team development capabilities.

A minimum of 3 years of experience in a retail supervisory role, preferably within the luxury fashion industry.

High school diploma or equivalent; further education in fashion or business is advantageous.

Competitive benefits package including employee discounts, health insurance, and opportunities for professional development.

Coach fosters a culture of innovation and excellence, encouraging employees to express their creativity and contribute to the brand's legacy. The work environment is collaborative and dynamic, with a focus on personal growth and team success.