Coach Lead Supervisor

Tsawwassen Mills Canada

Saturday, January 18, 2025

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. The brand approaches design with a modern vision, reimagining luxury for today with authenticity and innovation.

1. Understand organizational objectives and make decisions in partnership with the Store Manager and Assistant Store Manager that align with company priorities and values.
2. Endorse, model, and develop the team to deliver Coach’s selling and service expectations.
3. Enforce sales strategies, initiatives, and growth across all categories.
4. Work with Store Manager and Assistant Store Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
5. Maximize floor supervisor role to deliver strong metrics through team selling and selling to multiple customers.
6. Hold sales team accountable for personal sales.
7. Maximize clienteling strategy in partnership with the Store Manager and Assistant Store Manager.
8. Build credibility and trust with team and customers, serving as a personal fashion advisor.
9. Create positive impressions with store team and customers through appropriate business attire.
10. Act as a brand ambassador in the local market to drive brand loyalty and business.
11. Resolve customer issues in a solution-oriented and forward-thinking manner.
12. Develop self and individual product knowledge skills and remain aware of current collections.
13. Recruit according to the positive sales impact staffing has on the business.
14. Coach, develop, and motivate the team to meet goals using company tools.
15. Provide feedback to others and coach performance to a higher standard.
16. Manage daily operational tasks according to Coach standards.
17. Demonstrate strong business acumen.
18. Interact and communicate with supervisors regularly, maintaining a calm and professional demeanor.
19. Maintain interior and exterior upkeep of the building.
20. Use all retail systems and reporting tools to make informed decisions.
21. Adhere to all retail policies and procedures.
22. Leverage Coach’s tools and technology to support relationship building and clienteling efforts.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

The role is based at Tsawwassen Mills, BC, Canada, where the company fosters a dynamic and inclusive workplace culture. The environment encourages creativity, collaboration, and personal growth, aligning with Coach's commitment to innovation and excellence.