Coach Lead Supervisor

Thornton • USA

Monday, January 6, 2025

Coach, a distinguished global fashion house founded in New York in 1941, is renowned for its commitment to crafting enduring and exquisite products. As part of the Tapestry portfolio, Coach embodies a spirit of inclusivity and innovation, drawing inspiration from the vibrant and diverse culture of its hometown. Tapestry, Inc. is a global house of brands dedicated to pushing the boundaries of what is possible, fostering an environment of creativity and inclusivity.

1. Understand organizational objectives and collaborate with Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities and values.
2. Model and develop team capabilities to meet Coach’s Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance store and financial results.
5. Leverage floor supervisor responsibilities to achieve strong metrics and drive results through team selling.
6. Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s) to achieve business goals.
7. Build credibility and trust with team and customers, serving as a personal fashion advisor.
8. Act as a brand ambassador in the local market to drive brand loyalty and business.
9. Resolve customer issues with a solution-oriented approach, partnering with Store Manager(s) and/or District Manager as needed.
10. Develop product knowledge skills and stay informed about current collections.
11. Recruit and manage staffing to positively impact sales.
12. Coach, develop, and motivate the team to meet goals and utilize company tools.
13. Provide regular feedback and coaching to elevate team performance.
14. Manage daily operational tasks according to Coach standards, adapting to business needs.
15. Maintain interior and exterior upkeep of the building with corporate office partnership.
16. Utilize retail systems and reporting tools to make informed decisions.
17. Adhere to all applicable Coach retail policies and procedures.
18. Support relationship building and clienteling efforts using Coach’s tools and technology.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Base pay range $17.75 to $26.25 hourly.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach fosters a workplace culture that values inclusivity, creativity, and innovation. As part of the Tapestry family, the company is committed to equity, inclusion, and diversity, creating an environment where employees are encouraged to bring their authentic selves to work. Coach prides itself on hiring and developing the best talent, ensuring a supportive and dynamic work environment.