Coach Lead Supervisor

Syracuse USA

Friday, December 13, 2024

Coach is a global fashion house founded in New York in 1941, known for crafting beautiful and lasting products. As part of the Tapestry portfolio, Coach is committed to innovation, inclusivity, and stretching what's possible in the fashion industry.

1. Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with company priorities and values.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Enforce sales strategies and initiatives across all categories.
4. Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
5. Leverage floor supervisor assignment responsibilities to deliver strong metrics.
6. Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s).
7. Build credibility and trust with team and customers, serving as a personal fashion advisor.
8. Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
9. Resolve customer issues in a solution-oriented and forward-thinking manner.
10. Develop self and individual product knowledge skills, remaining aware of current collections.
11. Recruit accordingly to understand the positive sales impact staffing has on the business.
12. Coach, develop, and motivate the team to meet goals and utilize company tools.
13. Manage daily operational tasks according to Coach standards.
14. Interact and communicate with supervisor(s) regularly, maintaining a calm and professional demeanor.
15. Ensure all daily tasks are completed without negatively impacting service of Coach standards.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Base pay range $15.00 to $20.00

Reasonable accommodation for disabilities or religious beliefs.

Coach is part of a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive. The company values equity, inclusion, and diversity, and is located in Syracuse, NY.