Coach Lead Supervisor

San Marcos • USA

Saturday, January 11, 2025

Coach, a distinguished design house renowned for its modern luxury accessories and lifestyle collections, is celebrated for its commitment to quality craftsmanship. With a quintessentially all-American attitude, Coach redefines luxury through a contemporary lens, embodying authenticity and innovation. As part of the Tapestry portfolio, Coach benefits from the global influence of a house of brands driven by optimism, innovation, and inclusivity.

1. Collaborate with Store Manager and Assistant Store Manager to align decisions with organizational objectives and company values.
2. Model and develop team adherence to Coach's Selling and Service expectations.
3. Implement sales strategies and initiatives across all categories to drive growth.
4. Adapt store business strategies and personal selling techniques to enhance financial results.
5. Maximize floor supervision to achieve strong metrics through team selling.
6. Hold sales team accountable for personal sales and productivity management.
7. Partner with management to optimize clienteling strategies and achieve business goals.
8. Serve as a personal fashion advisor to customers, building trust and credibility.
9. Act as a brand ambassador in the local market to enhance brand loyalty.
10. Address customer and team needs with a tailored approach, resolving issues proactively.
11. Develop product knowledge and stay informed about current collections.
12. Recruit and develop team members, fostering daily, weekly, and monthly growth.
13. Provide feedback and coaching to elevate team performance to higher standards.

1. Proven ability to exceed sales goals and drive results.
2. Strong customer focus and ability to build effective relationships.
3. Creativity in problem-solving and idea generation.
4. Interpersonal savvy with the ability to relate to diverse individuals.
5. Ability to learn quickly and adapt to new challenges.
6. Perseverance and energy to complete tasks despite setbacks.
7. Comfortable dealing with ambiguity and change.
8. Strategic agility and foresight in planning and execution.
9. Experience in building and leading effective teams.
10. Managerial courage to provide direct and actionable feedback.

1. Sales and service excellence
2. Operational management
3. Clienteling and relationship building
4. Team leadership and development
5. Strategic planning and execution
6. Problem-solving and adaptability
7. Effective communication
8. Brand ambassadorship

Significant experience in retail sales and operations, with a proven track record of achieving sales targets and leading teams.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for professional development.

Coach fosters an inclusive and innovative workplace culture that values diversity and encourages creativity. As part of Tapestry, Coach is committed to creating an environment where employees can thrive and contribute to the brand's success.