Coach Lead Supervisor

Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its quality craftsmanship and all-American attitude. Part of the Tapestry portfolio, Coach is synonymous with effortless New York style and is committed to innovation and inclusivity.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Enforce sales strategies and initiatives across all categories.
4. Work with management to flex store business strategies and personal selling techniques.
5. Maximize floor supervisor role to deliver strong metrics and results through team selling.
6. Manage productivity by holding sales team accountable for personal sales.
7. Maximize clienteling strategy to achieve business goals.
8. Build credibility and trust with team and customers, serving as a personal fashion advisor.
9. Act as a brand ambassador in the local market to drive brand loyalty.
10. Resolve customer issues in a solution-oriented and forward-thinking manner.
11. Develop product knowledge skills and remain aware of current collections.
12. Recruit and coach team members to meet goals using company tools.
13. Provide regular feedback to team and management.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1. Strong business acumen
2. Adaptability and flexibility
3. Effective communication
4. Relationship building
5. Problem-solving

Experience in a retail environment with a focus on sales and operations is preferred.

Coach fosters a culture of optimism, innovation, and inclusivity, with a focus on quality craftsmanship and modern luxury. The workplace is dynamic and customer-focused, with opportunities for personal and professional growth.