Coach Lead Supervisor

Orlando • USA

Tuesday, February 4, 2025

Coach, a distinguished brand within the Tapestry, Inc. portfolio, is renowned for its commitment to quality craftsmanship and innovative design. As part of Tapestry, a global house of brands, Coach offers a dynamic and inclusive work environment that fosters creativity and growth. The company is dedicated to hiring and developing exceptional talent, ensuring that all employment decisions are made based on qualifications and merit, without regard to any legally protected characteristics.

1. Model exemplary performance behaviors and represent the brand at the highest standards.
2. Collaborate with Store Manager and Assistant Store Manager to align decisions with company priorities and values.
3. Endorse and develop team to deliver Coach’s Selling and Service expectations.
4. Implement sales strategies and initiatives across all categories.
5. Adapt store business strategies and personal selling techniques to enhance financial results.
6. Leverage floor supervisor responsibilities to achieve strong metrics and drive results.
7. Maximize clienteling strategy in partnership with management to achieve business goals.
8. Build credibility and trust with team and customers, serving as a personal fashion advisor.
9. Act as a brand ambassador in the local market to drive brand loyalty and business.
10. Resolve customer issues with a solution-oriented and forward-thinking approach.
11. Develop product knowledge skills and stay informed about current collections.
12. Recruit and coach the team to meet goals and utilize company tools.
13. Provide regular feedback and coaching to elevate team performance.
14. Manage daily operational tasks according to Coach standards.
15. Maintain interior and exterior upkeep of the store.
16. Utilize retail systems and reporting tools to make informed decisions.
17. Ensure completion of daily tasks without impacting service standards.

1. 1-3 years of previous retail experience, preferably in a luxury retail environment.
2. High school diploma or equivalent; college degree preferred.
3. Knowledge of cash register systems and basic computer skills.
4. Ability to execute tasks at a fast pace and communicate effectively.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of previous retail experience, preferably in a luxury retail service environment, with knowledge of fashion trends and competition.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Coach fosters a culture of inclusivity and innovation, encouraging employees to bring their best selves to work. The company values diversity and is committed to creating an environment where all employees feel valued and empowered to contribute to the brand's success.