Coach Lead Supervisor

Coach, a brand under Tapestry, Inc., is a leading design house of modern luxury accessories and lifestyle collections. Known for its craftsmanship and innovative design, Coach offers a wide range of products that embody a unique combination of luxury and accessibility.

1. Understand organizational objectives and align decisions with company priorities and values.
2. Model and develop team to deliver Coach’s selling and service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Collaborate with management to adjust store strategies and selling techniques.
5. Maximize clienteling strategy to achieve business goals.
6. Serve as a personal fashion advisor to customers.
7. Act as a brand ambassador in the local market.
8. Resolve customer issues in a solution-oriented manner.
9. Develop product knowledge and stay aware of current collections.
10. Recruit and develop sales team to meet business needs.
11. Manage daily operational tasks according to Coach standards.
12. Maintain interior and exterior upkeep of the store.

1. High school diploma or equivalent; college degree preferred.
2. 1-3 years of previous retail experience, preferably in luxury retail.

1. Drive for results
2. Customer focus
3. Creativity
4. Interpersonal savvy
5. Learning on the fly
6. Perseverance
7. Dealing with ambiguity
8. Strategic agility
9. Building effective teams
10. Managerial courage

1-3 years of previous retail experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Tapestry, Inc. is an equal opportunity and affirmative action employer, offering a diverse and inclusive workplace.

The role is based in Oakbrook, IL, and the company fosters a dynamic and inclusive environment, encouraging personal growth and development.